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Customer Service Representative

4 months ago

Longwood, United States Temple Smoke Shop Full time

**Job description**

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals

**Responsibilities**
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Promote upcoming sales and raffles
- Process POS (point of sale) purchases
- Upsell products
- Ensure that company policies are being followed and upheld
- Opening and closing of the store front
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. on campus promoting, changing the store’s design)

**Skills**
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Track record of achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- Proficiency in English
- Working knowledge of customer and market dynamics and requirements
- Hands-on experience with POS transactions
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner

**Requirements**:

- HIGH ENERGY AND POSITIVE ATTITUDE
- Punctual and reliable.
- Well versed in vape (preferred) coils, Tanks, Disposables
- 2 years Retail Experience (preferred)
- Knowledgeable in smoke accessories. Glass, bangers, grinders, papers etc (preferred)
- Capable of working alone.
- Presentable and clean appearance
- Open availability

**Education**:

- High school or equivalent (required)

**Job Types**: Full-time, Part-time, Seasonal, Temporary, Contract

Pay: $12.00 - $15.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only

Work Location: In person