Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative to join our team at Qualfon. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering inbound calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Resolve customer complaints and issues in a timely and effective manner
- Provide accurate and up-to-date information to customers regarding their health plans and benefits
- Make outbound calls to follow up with customers and ensure their needs are met
- Work collaboratively with other team members to achieve customer satisfaction and resolution
Requirements:
- One year of prior experience in the healthcare field, preferably in customer service or a related field
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
- A competitive hourly rate of $14.00
- A comprehensive training program to ensure your success in the role
- A dynamic and supportive work environment with opportunities for growth and development
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees
Equal Opportunity Employer:
Qualfon is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal employment opportunities to all applicants without regard to race, color, religion, gender, sex, national origin, age, disability, or any other protected characteristic.
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