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Office Manager

4 months ago

Yonkers, United States Roligo Dental Full time

We are seeking a skilled and experienced Office Manager with a strong background in dental office operations and treatment coordination for our growing, highly respectful office in Yonkers, NY.

This position requires exceptional ability to build strong relationships with patients and to ensure their satisfaction and trust in our practice. It includes addressing patient inquiries in a professional and empathetic manner.

Organizational skills, attention to detail, and the ability to multitask in a fast-paced environment is a must.

Office Management:
Oversee the day-to-day operations of the dental office.

Ensure smooth workflow by:
a. Creating a Productive Schedule based on providers, and production/collection

goals.

b. Oversee the patient flow during check-in and check-out process.

c. Treatment Planning - Serve as the primary point of contact for patients regarding treatment plans and financial arrangements. Ensure the outcome of treatment plans presented, participate in treatment plan presentation, and work with team members to ensure the patient is fully informed regarding their dental work.

This includes follow-up with any unscheduled treatment, outstanding financing

appointments, and ensure optimal patient satisfaction.
- Recall Management.
- A/R management:
1. Collect and process payments from patients, including copayments, deductibles, and outstanding balances.

2. Develop and implement strategies to maximize revenue and minimize outstanding accounts receivable.
- Insurance Claim Management.
- Posting treatment and payments with accuracy.
- Prepare financial reports and projections to support business decision-making (Daily/weekly/monthly Reporting)
- Staff scheduling
- Coordinate with staff to maintain a clean, organized, and welcoming environment for patients.
- Manage office supplies, equipment, and inventory to ensure adequate stock levels.

Team Collaboration:
Collaborate with dentists, hygienists, and other staff members to optimize patient care and workflow.

Provide support and guidance to office staff, including training and performance management.

Foster a positive and productive work environment by promoting teamwork and communication.

Qualifications:
Proven experience in dental office management and treatment coordination.

Strong knowledge of dental terminology, procedures, and insurance billing practices.

Excellent communication skills, both verbal and written, with the ability to interact effectively with patients and staff.

Proficiency in dental software systems for scheduling, billing, and electronic health records (EHR), preferably CareStack.

Exceptional organizational skills and attention to detail.

Ability to prioritize tasks and manage time effectively in a dynamic work environment.

Commitment to providing exceptional patient care and service.

High school diploma or equivalent required; additional education or certification in dental office management or healthcare administration preferred.

Certification as a Dental Assistant or Dental Hygienist is a plus.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Full time

Wages: $30-35 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Referral program

Schedule:

- Monday to Friday

Ability to Relocate:
Work Location: In person

Pay: $30.00 - $35.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (required)
- Administrative experience: 1 year (required)

Ability to Commute:

- Yonkers, NY 10701 (required)

Ability to Relocate:

- Yonkers, NY 10701: Relocate before starting work (required)

Work Location: In person