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Valet Attendant

3 months ago

Walnut Creek, United States Towne Park Full time

**Job Details**

**Work Schedule**: The work schedule for this position is evening shift Friday through Sunday.

**Paid Time Off (PTO)**:Employees accrue 0.0192 hours of PTO per hour worked up to a maximum of 40 hours per calendar year. Employees accrue 0.02 hours of floating holiday per hour worked up to a maximum of 32 hours per calendar year.

**Benefits**: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Seasonal and temporary roles are not eligible for the paid time off and benefits outlined above.

**SUMMARY**
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

**ESSENTIAL FUNCTIONS**

**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**

**Descriptive Statement(s) - % of Time**

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%

Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%

Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%

Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%

Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%

**The total amount of time for all functions of the job - 100%**

**QUALIFICATIONS**

**Education**:

- High school diploma or general education degree (GED)

**Required Licensure, Certification, etc.**:

- A valid driver’s license and clean driving record
- Must be at least 18 years of age and be able to pass a criminal background and drug screen

**Work Experience**:

- One (1) month related experience and/or training; OR equivalent combination of education and experience

**Knowledge**:

- Knowledge of principles and processes for providing customer and personal services.

**Skills**:

- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking

**SCOPE**

**Authority to Act**:

- Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

**Budget Responsibility**:

- The employee has control over resources available only.

**WORKING CONDITIONS & PHYSICAL DEMANDS**

The **working conditions and physical demands **described here are representative of those that must be met by an associate to **successfully perform the essential functions of this job**. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Requirements**

While performing the duties of this job, the employee is regularly required to talk or hear. The employee fre