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Customer Service Manager

3 months ago

Bensenville, United States Armando Perez - State Farm Agent Full time

**This role requires bilingual Spanish**

**ROLE DESCRIPTION**:
As a Customer Service Manager with Armando Perez, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

**RESPONSIBILITIES**:

- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

**QUALIFICATIONS**:

- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving

**About Armando Perez**
- State Farm Agent since 2010
- Ambassador Travel Qualifier
- Exotic Travel Qualifier
- Great Lakes Excellence Qualifier
- Bensenville Chamber of Commerce
- We Speak Spanish
- Professional Bilingual Team
- Chairman Circle Agent

**BENEFITS**:

- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience

**About**
Weekdays 9AM - 5PM