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Customer Service Manager

2 months ago

Bensenville, Illinois, United States Armando Perez - State Farm Agent Full time
Job Description

**Role Overview**

As a Customer Service Manager with Armando Perez - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

**Key Responsibilities**

  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Employ exemplary communication skills to efficiently meet customer needs while promoting business growth.

**Requirements**

  • Dedication to customer service and a customer-centric approach.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive problem-solving skills to address customer concerns.

**About Our Agency**

Armando Perez - State Farm Agent is a reputable insurance agency with a strong commitment to customer satisfaction. Our team is dedicated to providing exceptional service and support to our clients.

**Benefits**

  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within our agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.