Front Office Supervisor

3 weeks ago

Inglewood, United States Sightline Hospitality Full time

Sightline Hospitality is seeing a full-time **Front Office Supervisor **to work at a hotel in Inglewood.

**About Sightline Hospitality**

San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. At Sightline we bring together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays—the kind that stay with you long after you’re gone.

**Responsibilities**:

- Develop in-depth understanding of the property management system and POS functionality.
- Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
- At the direction of, and often in conjunction with, the General Manager: Assist with scheduling, supporting, and Working to ensure that all front office staff members maintain the very highest possible levels of employee morale and department productivity.
- Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:

- Answering telephones in a prompt and professional manner and providing assistance to callers
- Taking reservations in person and over the phone
- Checking guests in and out
- Completing group pre-registrations and key packets
- Posting charges and processing payments
- Communicating with Housekeeping and Maintenance
- Handling mail and coordinating deliveries of messages and packages
- Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
- Coordinate daily arrival/departure preparation, special requests, room assignments and guest amenity/recognition programs.
- Work closely with other departments in order to facilitate increased levels of communication and guest satisfaction.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction.
- Conduct regular inventories of front office supplies to ensure stock is adequate and orders are placed as needed.
- Coordinate relocation of guests when necessary.
- Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
- To diplomatically and effectively handle all guest complaints, referring to the General Manager if necessary.
- Complete shift checklists and special projects as assigned.
- Ensure that all front desk staff follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
- Monitor the front desk and lobby areas to ensure they are always clean and well organized.
- Be available to work irregular hours, including evenings, weekends and holidays.
- Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
- Promote and comply with all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.

**Essential Experience/Aptitudes**:

- Fluency in English (verbal and written) is required.
- A minimum of three years’ experience in a hotel front office position.
- Must have High school diploma or equivalent.

**Desired Skills/Experience**:

- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly and professional manner.
- Independent thinker and a ‘quick study’.
- Good team player.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Strong customer service focus.
- High quality standards for production and service.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to work well

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