Technical Account Manager

3 weeks ago

Brooklyn, United States My IT Crew Full time

This is a hybrid position that requires you to be able to commute to the Brooklyn office at least 3 days per week.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
- We Listen. Our culture and collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We are looking for individuals that have strong business acumen, extensive experience with technical concepts as well as a deep understanding of industry trends.

Position Summary:
Are you ambitious, organized, and solution-focused? We are a fast-growing IT Support company in need of an experienced Technical Account Manager to join our team in providing exceptional IT services to small and medium-sized businesses throughout the United States. Our Technical Account Manager takes ownership of a sizeable book of business and meet virtually and face-to-face regularly with each client, starting from the initial onboarding phase through to quarterly and annual reviews. The Technical Account Manager develop business relationships with client accounts and ensures having each client completely satisfied with My IT Crew's services. Your goal with each of your clients will be to become their trusted IT advisor, able to recommend solutions that match their business goals and objectives. Ultimately, your responsibility is to ensure that our client’s technology is aligned with their corporate goals and objectives. You will be expected to establish an overall long-term IT strategy and vision for your clients and must be able to communicate this strategy to C-level executives and end-users alike.

**Essential Duties and Responsibilities**:

- Manage a book of business; meeting regularly with clients from initial onboarding through quarterly and annual reviews.
- Partner with Network Administrator/Virtual IT Manager, on ownership of client portfolio and aligning client environment with My IT Crew's best practices and standards.
- Direct management of assigned Network Administrator/Virtual IT Manager.
- This is an activity-driven role that will be measured on overall client satisfaction and retention.
- Recommending solutions to clients that match their business goals and objectives.
- Ensure that our client’s technology is aligned with corporate goals and objectives.
- Establish an overall long-term IT strategy and vision for clients and communicate that strategy to C-level executives.
- Take ownership of client issues and initiatives; represent client interests to internal teams.

**Technical Requirements**:

- Experience consulting for small and medium-sized businesses.
- Broad knowledge of IT best practices in the SMB market.
- Experience working directly with C-level executives.
- Experience establishing a long-term IT strategy

**Additional Requirements**:

- Proven ability to set and manage client expectations.
- Strong problem-solving and conflict-resolution ability.
- Exceptional customer service and communication skills.

**Preferred Technical Experience**:

- Experience working for an MSP
- Experience working for an MSP that practices TruMethods (highly preferred).

**Compensation**:
My IT Crew offers excellent compensation and benefits, including competitive salaries commensurate with experience, 401(k), and a generous vacation plan.

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