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Customer Service Specialist
3 months ago
**Build your future with Sovos.**
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we
**The Work You'll Do**:
We are looking to immediately fill an open full-time Customer Service Specialist role. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business operations and enabling their success. This is a hybrid role, with a combination of in-office and remote work expected.
Major Responsibilities:
- Deliver superior customer service to our clients, customers and stakeholders
- Communicate with vendors to ensure accurate & timely fulfillment activities
- Process/enter orders
- Invoice orders once shipped
- Resolve issues/inquiries from clients (e.g., delivery error)
- Maintain accurate inventory levels for assigned clients within ERP system
- Ensure compliance with state regulatory requirements
- Work closely with other departments to complete cross-functional tasks
- Perform other duties as assigned
**What We Ask From You**:
- An exhibited passion for customer service
- Demonstrated success in delivering results & proactively overcoming obstacles
- Excellent oral and written communication skills
- Capable and interested in building relationships with team and clients
- Proficiency with Microsoft Office (i.e., Word, Excel)
- Familiarity working in an ERP system
- High level of attention to detail
Bonus Points:
- 1-2+ years within a customer service-related industry
- 1-2+ years of data entry experience
- Experience within the Beverage Alcohol Industry
**What Does Sovos Offer You?**
The tools to enhance your life - because we want you to enjoy your life outside of work and inside
- Flexible Time-Off
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Company sponsored health, dental and vison insurance
- 401(k) with company match
- Tuition reimbursement, Time Off to Volunteer, Wellness Committees and more
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
**Company Background**
Pay: $21.63 - $25.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
- Office
People with a criminal record are encouraged to apply
Ability to Commute:
- Manhasset, NY 11030 (preferred)
Ability to Relocate:
- Manhasset, NY 11030: Relocate before starting work (required)
Work Location: Hybrid remote in Manhasset, NY 11030