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IT Help Desk Analyst

4 months ago


New York, United States Better Full time

**A Better Opportunity**

**Responsibilities**:

- Manage and maintain hardware and software lifecycle
- Manage and maintain Better employee onboarding process
- Manage and maintain Better employee offboarding process
- Facilitate the builds and updates of all computer images (MAC & Windows)
- Manage all Better end user assets, maintain and enforce IT best practices, policies and procedures
- All implementations are carried out to a high standard and follow Better policies and guidelines.
- Assist with workflows for internal business units to create repeatable and automated implementation templates by department
- Maintain strong communication with IT customers and serve as a technology partner
- Maintain constant communication with Security SaaS, Infra and Support department heads

**Qualifications**:

- 3-4 Years Experience in IT Support and Service Desk
- Customer Service experience
- Familiar with Active Directory
- Familiar with macOS and Microsoft 365
- Able to write and maintain documentation
- Well versed with Help Desk ticketing systems
- Preference for those who have worked with remote teams
- Have a passion for serving and helping people