Sales Support Specialist

2 weeks ago

Kalamazoo, United States Edwards Garment Full time

Does spending your day working with and through others and building and maintaining relationships to grow sales excite you? Is your communication style positive, warm, empathetic and helpful? Do you enjoy having multiple priorities and shifting between tasks to achieve results and success?

**Come and Join Us - a Company that CARES about our team** At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

**What you can expect at Edwards - **Edwards is a premier brand of quality apparel sold to multiple industries through the uniform and promotional channels. We have 150+ years of successfully serving customers with a collaborative work environment as the driver to reach it.

**Job description**

The Sales Support Specialist is responsible for developing leads, communicating with customers, understanding customer needs, and ensuring a smooth sales process. This position is also responsible for closing sales and meeting established sales targets.

A successful Sales Support Specialist is able to build instant rapport and achieve customer satisfaction while also being competitive and a good listener.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates:
**Sales/Sales Support (100%)**
- Communicating with customers, making outbound calls to potential customers, and researching and qualifying leads. This includes and is not limited to:

- Working closely with Territory Managers to facilitate achieving sales goals
- Analyzing repeat ordering frequency to determine if an event or program driven opportunity and add data into CRM
- Monitoring and following up on Territory Manager Samples
- Analyze Reports - Weekly, Bi-Monthly, Annually as needed
- Assist TM with targeted accounts / states.
- Facilitating interdepartmental communication
- Closing sales and creating quotes to achieve sales targets
- Upselling products and services
- Understanding customers' needs and identifying sales opportunities
- Answering potential customers' questions and sharing additional information
- Creating and maintaining a database of current and potential customers
- Explaining and demonstrating features of products and services
- Keeping up with product and service information and updates
- Staying informed about competing products and services

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

- A high school diploma or GED is required
- Demonstrated experience in an inbound/outbound call center or a related sales position
- Proficiency in Microsoft Office and CRM software
- Excellent communication skills, both verbal and written
- Excellent organizational skills, ability to shift from task to task, and time management skills.
- Strong listening and sales skills
- Excellent phone and cold calling skills
- Capable of working independently, as well as within a team environment; ability to be a team player and is passionate about helping everyone on the team to be at their best
- Respect for confidentiality practices

Our ideal Sales Support Specialist would carry out their responsibilities while displaying the following key behavioral competencies:

- **Adaptability** - Customized sales approach to nurture relationships and grow sales with targeted customers, as well as acquire new customers.
- **Collaborative & Empathetic Communicator** - Persuasively communicates, via a “collaborative selling” style; communication is positive, warm, empathetic and helpful.
- **Relationship Builder** - Proactively cultivates relationships to identify alignment of customer with Edwards selling proposition.
- **Action Orientation - **Handles surprises and takes quick action to resolve unexpected issues while still accomplishing accurate and timely completion of goals; prioritize and drive activities with urgency.

***_Perks and Benefits at Edwards_**
- _Sales Incentive Plan_
- Great Paid Time Off package
- Excellent medical plan with options that best fit the associate and the associate’s family
- Dental (including orthodontia) and Vision Plan at NO COST to associates
- 401k (with company match of up to 5% - no vesting schedule)
- Others like tuition reimbursement and wholesale retail club membership
- **We like to celebrate** - Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals

**Benefits**
401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

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