Smart Home Support Specialist

3 weeks ago


Kalamazoo, United States Inovelli, LLC Full time

**About Us**:
Inovelli is a fast growing home automation (smart home) business, located in Kalamazoo, MI. With sales over $9.0MM, we are one of the top Home Automation Companies in the market today. We specialize in devices that work with some of the largest brands such as: Amazon, Google, Philips, Samsung, Home Assistant, Hubitat, Vera, HomeSeer, etc and sell mainly smart switches, bulbs, sensors and other home automation products catered towards smart home enthusiasts.

With year over year growth, we’re actively looking to hire a Home Automation Support Specialist to help provide the care our customers require. We pride ourselves on our customer service and we’re actively being praised for the way we treat our customers.

**About the Position**:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

**Technical Support & Customer Service**
- **Phone Calls**:Answer phone calls in a reasonable time, to address technical concerns and/or schedule a time for the customer to talk to other team members, while providing an excellent customer experience the entire time
- **Live Chat**:Answer live chat requests in a reasonable time and address customer concerns.
- Assign tasks in our technical support portal to appropriate department/team member to resolve customer inquiry / issues
- Perform other tasks as assigned.

**Refurbish/Returns & Shipping Support**
- Work with our Operations Manager to check in returns and/or fix them (with our help -- no technical experience needed) to sell as refurbished items.
- Work with our Operations Manager to ship out products if needed (most sales are handled by Amazon, but some are handled internally)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

**Other Qualifications**
- **Passion For Technology**:While we know that smart home products are a new field and it's very unlikely there will be an expert in the area, we're looking for someone who enjoys learning new technologies and has a knack for home automation
- **Ability to Work in a Startup Environment**: One of the most exciting things is working in an environment that's new and growing rapidly. But we also know that type of environment isn't for everyone. We love to have fun, and we have an amazing team, and we're looking for someone who exhibits a bit of the entrepreneurial spirit
- **Leadership Skillset**: Part of the fun of working on a small team is that we all wear multiple hats and learn from one another. We're looking for someone who isn't afraid to suggest new ways of doing things and who wants to genuinely grow as a person and in their career.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

**Perks**

This position offers the following perks:

- Company laptop
- Paid Half Day Friday's (every other Friday)
- Health, Dental and Vision Benefits

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

**Closing Words**

Here at Inovelli, we firmly believe in helping our own as well as customers first. It's what really catapulted our success in the industry and will continue to separate us from the corporate giants out there. We are the underdog brand, but we fully embrace that. We're not the mundane, 8-5 corporation out there and we strive to create an environment that's fun and exciting as we believe this will reflect in the way we treat our customers.

Home Automation is a rapidly growing category and we're excited to be a part of it as well as one of the leaders in the industry.

Thanks for taking the time to review the job listing. We're excited to hear from you

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

**Salary Info**

We realize this is a specialized job listing so salary is negotiable and DOE (Depends on Experience).

Benefit Conditions:

- Waiting period may apply
- Only full-time employees eligible

Communication method(s) used:

- Phone
- Chat

This Job Is:

- Open to applicants who do not have a high school diploma/GED
- Open to applicants who do not have a college diploma

Work Remotely

Pay: $50,000.00 per year

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus opportunities

**Experience**:

- Home Automation: 2 years (required)
- Customer Service: 2 years (required)

Work Location: In person



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