Support Specialist

4 weeks ago

Kalamazoo, United States Aldevra Full time

Job Type

Full-time

Description

Position Title: Support Specialist

Reports to: Department Manager

Location: Kalamazoo, MI - Corporate Office (In-Office)

Employment Status: Full-Time

FLSA Status: Non-Exempt

Position Summary:

Aldevra is a small but fast-growing federal government contractor seeking a versatile and detail-oriented Support Specialist to assist across various departments as workloads fluctuate throughout the year. As a Support Specialist who is versatile, you'll be a "Swiss Army knife," helping out wherever needed and contributing to the smooth functioning of our team. This is an in-office position located at our corporate office in Kalamazoo, MI. We will provide training, but the ideal candidate will already align with our core values of SOAR (Strong Integrity and Ethics, Outstanding Teamwork, Accountability-Driven and Relentless Pursuit of Quality).

Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Support the sales team with managing incoming customer inquiries and preparing files for quotes.
  • Maintain and update customer relationship management (CRM) databases, ensuring accurate and current customer information.
  • Collaborate with the finance team on sales reports, expense reimbursements, and billing.
  • Support special projects and other tasks as directed by the Department Manager or other leaders.
  • Demonstrate strong communication skills and maintain a customer-focused work ethic while ensuring data accuracy.
  • All other duties as assigned.
Veterans and Military Spouses are encouraged to apply.

About Us

Aldevra was founded in 2009 by current President & CEO Rodney Marshall, a U.S. Marine Corps veteran and minority entrepreneur. The company began by selling foodservice equipment to the federal government and later expanded to include medical equipment and professional services, helping to meet a broader range of customer needs. Today, Aldevra is recognized as a top foodservice equipment dealer in the U.S., specializing in federal government sales while also growing its commercial and e-commerce customer base. Its professional services division provides federal agencies with healthcare professionals, construction and facilities managers and technicians, and administrative support. Whether it's equipment or staffing, Aldevra is committed to delivering high-quality products and timely service at the best value.

Recent accolades include:
  • Foodservice Equipment Reports 2024 Top Dealer
  • VETS Indexes 5-Star Employer for 2024 Employer Awards
  • Foodservice Equipment & Supplies magazine 2024 Distribution Giants list
  • Great Expectations Award for Outstanding Growth in 2023
  • Strata GPO Top 10 Dealer
  • RATIONAL 2024 Premium Partner Award
  • Great Place to Work®
  • 2024 Military Friendly® Employer Gold designation
  • 2023 HIRE Vets Medallion Award
  • ENERGY STAR® Partner
  • Department of Defense Military Spouse Employment Partnership Small Business Partner
  • Army Partnership for Your Success (PaYS) Partner #911
Learn more about us at aldevra.com.

Requirements

Qualifications:
  • High school diploma or equivalent required
  • Associate's or bachelor's degree in business administration, communications, or a related field preferred
  • At least 1-2 years of experience in an administrative, sales support, or customer service role
  • Familiarity with sales and customer relationship management (CRM) databases
  • Excellent verbal communication skills and telephone manner
  • Exceptional attention to detail and team-oriented work ethic
  • Familiarity with Windows operating systems and cloud systems
  • Advanced skills in Microsoft Office, particularly Excel, Word, and Outlook
  • QuickBooks and/or NetSuite experience preferred
  • Ability to multi-task efficiently and accurately, focusing on quality
  • Strong problem-solving skills and adaptability
This position requires passing an extensive background check.

We offer you a generous benefits package including:
  • Medical, Dental and Vision
  • Short Term and Long-Term Disability
  • Life Insurance
  • Paid Time Off
  • Employee 401(k) with company match
  • Professional Team Environment

Aldevra is an equal opportunity, E-Verify employer, drug free workplace, and complies with ADA regulations as applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

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