Implementation Manager, Amazon Business

1 week ago


Arlington, United States Amazon.com Services LLC Full time

Bachelor's degree or equivalent
- Experience translating customer needs into business requirements
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Knowledge of procurement and source to pay methods at enterprise businesses
- 2+ years of B2B implementation or services delivery experience

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

Key job responsibilities
The Implementation Manager leads multiple, concurrent implementation projects that vary in size and scope. The Implementation Manager is accountable for:

- Leading deep discovery conversations with customers to understand their business and purchasing processes and designing the AB solution based on customers’ technical requirements and goals
- Overseeing the execution of the solution (including technical setup, testing, change management, solution adoption) and delivery quality, to be sure we deliver on our high bar customer commitments
- Effectively communicating proposed solutions, project updates, and risks to customers and Amazon Business Leadership
- Assess program risks, anticipate challenges, and provide escalation management when necessary
- Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions
- Meeting or exceeding targets for customer and/or feature spend adoption
- Working with cross-functional teams including sales, product, tech, and marketing to scale solutions that will increase customer adoption and up level AB’s offering

Arlington, VA, USA | Austin, TX, USA | Boston, MA, USA | New York, NY, USA | Seattle, WA, USA
- Experience influencing at all levels within an organization, particularly at the executive level
- 5+ years of implementing procurement and source-to-pay processes and solutions for enterprise customers
- Experience with change management



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