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Office Manager

3 months ago

Michigan City, United States Valparaiso Family Dentistry, P.C. Full time

Description:

- Utilize metrics, dashboards, operational checklists and key performance indicators to drive clinical performance, best practices, and successfully manage a practice
- Ensure all budgets and production expectations are met or exceeded, and that financial data and records are balanced
- Help coordinate and facilitate superior patient care and service by making patient satisfaction a priority
- Thoroughly understand the dental support functions of insurance collections and claims, fee schedules, and provider templates
- Ensure bank deposits are protected and made in a timely manner according to established guidelines and protocols; monitor, protect, and verify petty cash funds
- Assist the local managing dentist with developing, implementing, and achieving clinical and financial targets
- Daily huddle with full staff and regularly scheduled provider and team meetings to continually share company initiatives, provide information, and teach or coach team members
- Partner with the local managing dentist to provide consistent office leadership
- Support patient flow and maximize budgeted payroll hours by effectively scheduling staff
- Partner with VP of Operations to develop and deliver periodic performance evaluations
- Hire and retain quality talent following hiring procedures and best practices
- Ensure that the staff is trained on current processes policies and procedures
- Develop corrective action/performance improvement plans to ensure performance standards are being met or exceeded
- Manage practice operations and patient flow in an efficient and organized manner
- Submission and follow up on new and aging dental insurance claims
- Complete and submit all payroll and HR related documents in a timely manner
- Follow HIPAA policies and procedures to maintain patient privacy and protect patient information including financial, personal and health information
- Assist in complying with employee related laws, regulations, policies and procedures
- Follow OSHA safety standards

**Requirements**:

- Bachelor’s Degree
- 3 years of experience managing staff in a customer focused environment preferred
- Strong interpersonal, leadership, and relationship building skills
- Outgoing personality, ability to multi-task
- Excellent written and verbal communication skills
- Drive to promote the best dental care to our existing patients and potential new patients