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Retail Customer Service Coordinator

3 months ago

Nottingham, United States IKEA Full time

JOB TYPE: Permanent; Full Time

BENEFITS ELIGIBLE: Yes

HOURS: 34-40 hours/week. Retail environment, must have availability Monday through Sunday.

**The hourly range for this role is $19.19 - $27.00**

We offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.

**QUALIFICATIONS**:

- 3 years of related experience.
- 1 year of experience in a customer service and customer-focused environment.
- Requirements
- Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)

**Why we will love you**:
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

**What you'll be doing day to day**:
As a Customer Coordinator, supporting the in-store customer experience team, you will:

- Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
- Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in the relevant systems to improve the customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA’s product range and services. When needed, offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

**Together as a Team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

Pay: $19.19 - $27.00 per hour

Expected hours: 34 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance

Experience level:

- 3 years

Shift:

- 8 hour shift

Weekly day range:

- Rotating weekends

Work setting:

- In-person

Ability to Relocate:

- Nottingham, MD 21236: Relocate before starting work (required)

Work Location: In person