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Customer Service Representative

2 months ago

Nottingham Maryland, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Sales Associate. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and supporting the overall success of our clinic.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone outreach
Requirements
  • High school diploma or equivalent required
  • Previous retail, sales, or front desk experience preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
What We Offer
  • Competitive hourly rate plus commission
  • Opportunities for professional growth and development
  • A supportive and caring team environment
  • A comprehensive benefits package, including medical, vision, and dental insurance