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Student Support Intern
2 weeks ago
**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.
A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
**Your Role**:
The Student Support Services Intern will assist and support specific projects and tasks within CEA CAPA’s Enrollment and Advising Department, on the Student Support Services team. Duties will include document review and management, support for the visa and immigration process, mailing, and other administrative processes to support students predeparture as needed.
**What You’ll Do**:
The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned.
- Assist with the processing of all student documents uploaded through the student portal. This includes:
- Reviewing all documents for accuracy, marking documents received in the Student Information System, and communicating to the account owner or student on any documents that need to be resubmitted.
- Record notes in Customer Relationship Management (CRM) system regarding all student communication.
- Assist with visa and immigration support procedures including printing, organizing, and mailing documents to students.
- Assist with updating pre-departure advising resources
- Work collaboratively with various departments across the organization, both domestic and international, to create and continue to improve the student's experience and streamline administrative processes.
- High School Diploma (Associate Degree Preferred).
- 1-year related experience required.
- Demonstrated commitment to justice, equity, inclusion, and diversity.
- Experience with education abroad is a plus.
- Familiarity with MS Office: Word, Excel, and Outlook
- Experience using CRM (Customer Relations Management) databases, Salesforce preferred.
- Excellent organizational and time management skills
- Excellent interpersonal skills and outstanding written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Ability to respect confidentiality and ethical boundaries regarding student privacy.**Physical Requirements**
**Hours**
This is a part-time position paying $15/hr. Standard work schedule is approximately 20 hours per week. Hours to be determined but will occur during standard business hours, Monday - Friday 8:00 am
- 5:00 pm.
- Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._
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