Student Support Services Manager

2 weeks ago

Phoenix, United States CULTURAL EXPERIENCES ABROAD LLC Full time

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
The Student Support Services Manager will be responsible for day-to-day operations and reporting to affect recruitment and retention. The incumbent is responsible for coordinating and supporting the use of technology to design and implement effective and efficient processing solutions that streamline the admissions, transcript, housing, visa, document collection, advisor approval, course selection, medical questionnaire, scholarships, special accommodations, and financial advising and aid processes. The Student Support Services Manager is responsible for configuration and administration of the CRM system (Salesforce).

**What **You’ll** Do**:

- Balance workload of student services specialists across the team.
- Conduct regular one-on-one meetings with student services administrators to assign responsibilities, provide guidance and coaching, and monitor performance.
- Work in Partnership with all Enrollment and Advising leadership to ensure the streamlined and timely delivery of all administrative functions.
- Serve as the visa specialist for all program locations that require student visas and manage the batch processing for Italian and Spanish Visas.
- Provide escalated support for visa related concerns.
- Manage the vendor relationships with enrollment related promotions ex) flight voucher process.
- Provide oversight of international partner direct enroll processes.
- Provide full employee lifecycle support for the student service administrators, including but not limited to: Hiring, onboarding; product knowledge training; policy and procedure training; professional development; ongoing observation; on-the-spot coaching; mentoring; and ongoing feedback on performance.
- Building relationships with open communication to hold the team accountable to established performance targets, both individually and as a team.
- Evaluating performance in a consistent, unbiased, and objective manner.
- Documenting career goals and creating detailed plans for professional development of staff through proactive performance management and documentation.
- Delegating responsibilities, to team members involving them in new and challenging work assignments that advance their skills and capabilities resulting in lateral rotations or promotions.
- Ensure all enrollment and advising related polices are documented and up to date.
- Creates, schedules and monitor staffing needs for high volume times of day and year and approves timesheets and requests for time off.
- Develops recognition initiatives for staff, in collaboration with Senior Leadership.

The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned.

**Starting Salary**: $70,000**
- Bachelor’s degree and/or equivalent leadership experience (1-3 years)
- Demonstrated commitment to justice, equity, inclusion and diversity.
- Experience with education abroad is a plus.
- Proficient in MS Office: Word, Excel, and Outlook
- Experience using CRM databases, Salesforce preferred.
- Excellent organizational and time management skills
- Excellent Interpersonal Skills, and outstanding written and verbal communication skills
- Demonstrated ability to work collaboratively with various groups across an organization
- Ability to work in a fast-paced environment.
- Ability to respect confidentiality and ethical boundaries regarding student privacy.

**Why **You’ll** Love CEA CAPA**:

- Health & Wellness Benefits - in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more
- Up to 8 hours of paid volunteer time in addition to PTO
- Healthy snacks and a coffee bar provided in office
- 12 paid holidays
- Opportunities for employee growth
- Benefits coverage for domestic partners
- Pet insurance available
- Employee discounts at 35+ vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more
- Our commitment to _creating a sense of belonging_ means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, polit

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