Service Coordinator I

6 days ago

Washington, United States Disability Services Full time

The first screening of applicants will take place within ten (10) business days of the posting of this vacancy announcement. The position is open for 90 days.

**INTRODUCTION**

This position is located in the Department of Disability Services, Developmental Disabilities (DDA), Service Planning and Coordination Division. The Department on Disability Services/ DDA is responsible for the development and direction of intellectual and developmental disabilities programs and for overseeing and administering a network of comprehensive, community based services for District residents with intellectual and developmental disabilities.

This position assumes responsibility for advocating for, coordinating the delivery of and monitoring a wide variety of services and supports for eligible persons to enable people to lead meaningful and productive lives. This position is required to specifically communicate with consumers who speak Spanish.

**MAJOR DUTIES**
- Incumbent is responsible for providing services that will assist people eligible for DDA services in gaining access to needed medical, clinical, social, educational, vocational, habilitation and other services and supports to achieve person-centered goals.
- Incumbent is responsible for a maximum caseload of thirty (30) case at any given time, in accordance with the DDS Service Coordination Caseload Policy.
- Provides interpretation for Spanish-speaking customers visiting the office and/or making inquiries by telephone.
- Maintains a thorough electronic case file for each person containing all required and current demographic, diagnostic, legal, programmatic and medical records.
- Ensures all contacts are documented according to agency policy in a timely manner. Prepares in-depth entries in MCIS identifying pertinent information including but not limited to recording the progress toward service and outcome goals, satisfaction with services and supports, identifying health and safety concerns, contacts with family and other service providers, ensuring needs for adaptive equipment are met in a timely manner, and reviewing medication changes and medical conditions.
- Performs specific follow-up actions related to incidents, alerts and concerns noted and/or reported to the incumbent.
- Documents all attempts to resolve problems encountered in terms of access to needed service/support.
- Ensures all required supporting documents are obtained and entered into the electronic record.
- Coordinates with the person and members of the person’s circle of support to ensure necessary person-centered assessments and interviews are completed to inform the planning process. These assessments may include but are not limited to: a Level of Need Assessment and Risk Screening (LON); Person-Centered Thinking Tools; Positive Personal Profile; vocational assessment; Diagnostic Assessment for behavior support; clinical assessments such as physical therapy, speech and language therapy, occupational therapy, psychology, and nutrition; education history; social history; adaptive behavior and other service needs.
- Ensure such documents are entered into the DDA electronic case management system (currently MCIS).
- Facilitates the annual Individual Support Plan (ISP) meeting, including coordinating the scheduling of the meeting, to ensure it represents what is important to and for the person.
- Coordinate the development of the (ISP) to ensure it contains services, supports, goals and strategies that will maximize good health, safety, privacy, independence, relationships, inclusion, employment, decision-making and personal responsibility.
- Ensure that all supporting documentation is obtained, reviewed and amended for inclusion into the ISP document and uploaded into MCIS.
- Ensures the ISP, the LON, and any other needed assessments, are amended at any point during a program year when there is a significant change in a person’s life requiring a change in services and/or supports.
- Coordinate a team discussion or meeting with the person and members of his/her circle of support, amend the ISP document to reflect the changes in the person’s circumstances, services and /or supports and ensure supporting documentation is obtained, reviewed and amended for inclusion into the ISP as indicated.
- Ensures familiarity with all State Plan and waiver services and explains those services to people and their families. Reevaluates level of care in collaboration with DDA Waiver Unit. Complete discharge/transition planning for people changing providers or leaving waiver and/or the DDA service system.
- Coordinates a variety of services and support including, residential services, day and vocational services, clinical services, etc. by assisting the person to make informed choices of qualified providers of those services and support.
- Assist individuals with choosing providers, including giving consumers sample questions to ask providers. Arrange phone calls and meetings with prospective providers as n

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