Administrative Supervisor

4 weeks ago

Milwaukee, United States University of Wisconsin–Milwaukee Full time

Position Type Non-Teaching Academic Staff Appointment Type Fixed Renewable, Non-Teaching Pay Basis Annual Salary Grade 20 FLSA Status Exempt Percent 100 Posting Type Staff UWM Description

The University of Wisconsin-Milwaukee (UWM) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.

School/College/Division Description

The Department of University Housing is recruiting for a full-time, live-out Area Coordinator of Residence Life Operations (Administrative Supervisor). The University of Wisconsin Milwaukee houses 4,300 residents in high-rise towers, residence halls, and apartments. UWM University Housing is committed to enhancing community members’ cultural understanding, leadership skills, academic success, social connections, and social responsibility by creating safe, comfortable, and well-maintained living learning environments that inspire growth and development.

Join the UWM family and the Milwaukee community and grow professionally and personally in your career and life. As the most diverse institution in the University of Wisconsin System, we’re a learning destination for nearly 23,000 students. First-generation college students arrive here straight from high school, or years later - after starting families, changing careers or serving in the military. We make learning accessible at every age, stage of life and location. At UWM, we all share the motivation to learn and to excel. We value unique perspectives and possess the talent and desire to nurture ideas that make global impact. The comforts and connections of a major metropolitan city meet the resources and expertise of a world-class research institution at UW-Milwaukee.

Job Summary

The Administrative Supervisor is a mid-level manager, reporting to the Customer Services Manager, within the University Housing Business Administration unit. This position is responsible for providing vision, leadership, and management to all functions of a 24/7/365 security/service desk operations for all University Housing facilities (Cambridge Commons, RiverView, Sandburg Residence Halls, and Kenilworth Square Apartments).

The position encompasses the development, evaluation, training, and supervision of around eighty student staff team members, in addition to providing indirect oversight of RA staff who assist with building access monitor station support.

This position provides leadership related to cross-over training of the Residence Life Staff members (Residence Life Coordinators and Resident Assistants (RA)) related to customer service, building access, life safety measures, security, administrative and building protocols. Training and development of housing team members is considered an ongoing commitment to ensuring full-time and student staff are provided effective training and development methods that support the departmental mission. Through the training and development of the team, this position works to help create student leadership succession within the department.

This position entails serving on the rotating administrative on-call duty response team, necessitating availability for evenings, weekends, and holidays. The primary responsibility is to address high-level incidents involving student and guest behaviors, such as mental health issues, suicidal ideation, sexual assaults, and violations related to alcohol and drug incidents.

Minimum Qualifications

**Applicants for this position must have or provide evidence of the following**:

- Bachelor’s Degree from an institution accredited by the Council for Higher Education Accreditation or commensurate experience
- Two years professional experience supervising in an educational or customer service-oriented environment. Graduate work would be considered half-time experience.
- Evidence of the ability to problem solve and make high-level decisions
- Evidence of the ability to plan and organize a 24/7/365 operation

Preferred Qualifications

**Highly qualified applicants for this position will also provide evidence of the following**:

- Master degree in in Higher Education, College Student Personnel, or related degree
- Experience managing security or desk operations in a higher education environment
- Experience planning and implementing a training and development program
- Experience providing leadership and on-call support for high-level student conduct issues (alcohol, drugs, sexual assault, etc)

Target Salary Range $45,000-$52,000 Benefits and Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a com

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