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Roadside Mobile Advantage Agent

4 months ago

Phoenix, United States U-Haul Full time

Do you enjoy working with people in a fast-paced environment? If so, consider an in-office position as a Roadside Mobile Advantage Agent This is a part time position _**in office**_.

Roadside Mobile Advantage Agents take back-to-back files submitted online from customers needing immediate assistance. Agents handle online roadside requests and initial outbound calls to customers and roadside assistance service providers (occasionally take inbound calls). U-Haul Roadside Assistance works hard to ensure our customer's safety and experience is handled with professionalism, care, and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customers back en route to their destination.

Agents are expected to follow established methods and procedures, handle all files and calls expediently and efficiently, meet all the quality-related metrics and goals, and above all act in a courteous and friendly manner while servicing the customer.

**This job might be for you if**:

- You enjoy helping people and problem-solving.
- You like a fast pace starting day one and staying busy every day.
- You enjoy working closely with your manager and receiving daily feedback.
- You are comfortable learning and using multiple computer programs.

**U-Haul offers its Roadside Mobile Advantage Agents**:

- Contact center career path available including work from home
- Hourly base, no bonus.
- Opportunity for base pay merit increases based on performance
- Part-time benefits include:  Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan

**Minimum Qualification**:

- Intermediate keyboarding and computer skills
- Ability to navigate and use multiple computer programs at once
- Work under pressure
- Excellent verbal communication and listening skills
- Clear speaking voice
- General knowledge of U.S. geography
- Willingness to incorporate feedback to constantly improve performance

**Training and Education Explained**:

- Fast-paced, hands-on education working with your manager from day one.
- Self-paced education at our very own U-Haul University online.
- Learn and begin performing some of your job duties with customers the first week.
- Build on your skill-set through on-the-job, continued education.
- Begin performing additional job duties with the customer as you learn them.

**Scheduling Requirements**
- Total number of hours scheduled each week will be based on business need.
- Must be available to work Friday, Saturday and Sunday.
- Working holidays is required. We are open and customers need our help.
- A note about how we schedule:  Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours.  We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be less hours scheduled. _

**Job Type**: Part-time

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

Work setting:

- In-person

Work Location: In person