On-Site Roadside Assistance Agent

2 months ago

Phoenix, United States U-Haul Full time
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Do you enjoy working with people in a fast-paced environment? If so, consider a role with us On-Site as a Roadside Assistance Agent

Roadside Assistance Agents take back-to-back calls from customers who are needing immediate assistance. Agents handle incoming calls and initiate outbound calls to customers and roadside assistance service providers. U-Haul Roadside Assistance works hard to ensure our customer's safety and experience is handled with professionalism, care and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customer back en route to their destination.

Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

Please note: this is an On-Site position, located in Phoenix, AZ.

This job might be for you if:
  • You enjoy helping people and problem-solving.
  • You like a fast pace starting day one and staying busy every day.
  • You enjoy working closely with your manager and receiving daily feedback.
  • You are comfortable learning and using multiple computer programs.
U-Haul offers its Roadside Assistance Agents:
  • Hourly base, no bonus.
  • Opportunity for base pay merit increases based on performance
  • Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan
Minimum Qualifications:
  • Basic keyboarding and computer skills.
  • Ability to navigate and use multiple computer programs at once.
  • Excellent verbal communication and listening skills.
  • Clear speaking voice.
  • General knowledge of U.S. geography.
  • Willingness to incorporate feedback to constantly improve performance.
Training and Education Explained:
  • Fast-paced, hands-on education working with your manager from day one.
  • Build on your skill-set through on-the-job, continued education.
  • Begin performing additional job duties with the customer as you learn them.
Scheduling Requirements
  • Total number of hours scheduled each week will be based on business need.
  • Be available to work between 12pm - 7pm (all in Arizona time)
  • We need you to work both weekend days (Saturday/Sunday)
  • Working holidays is required. We are open and customers need our help.


A note about how we schedule: Availability to work that aligns with the business need will be Self-Scheduled, meaning it's up to you We pride ourselves on being flexible with schedules, however, if availability to work does not align with the needs of the business the result may be less hours scheduled.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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