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Front Desk Receptionist/customer Service

3 months ago

Greenfield, United States Allergy, Asthma & Sinus Center, SC Full time

**Essential Duties and Responsibilities**

The following essential duties and responsibilities of this position are performed personally, in cooperation with your supervisor and/or coordination of other staff. Additional work functions and duties may be assigned.
- Welcome patients and manage patient check-in and check-out
- Answer phones and return calls
- Schedule new and established patients appointments
- Inform patients of cost of care
- Confirm appointments and insurance eligibility
- Knowledge of computers, medical terminology, and insurance in order to effectively handle each patient encounter
- Enter information accurately into the electronic medical record
- Correspond with staff on patient issues and concerns
- Print, scan, and fax documents
- Collect credit card and check payments
- Open and distribute all mail and deliveries
- Monitor office inventory of supplies and notify office manager of items needed
- Maintain professional appearance of the reception area
- Open and close office daily

**Goal**

As the front desk medical receptionist, your goal will be to provide an outstanding patient experience and level of service.

**Locations**:

- 8585 W. Forest Home Avenue, Suite 200, Greenfield, WI 53228
- 5439 Durand Avenue, Suite 202, Racine, WI 53406

**Salary**

Negotiable

**Benefits for Full Time Employees**
- Health insurance
- STD, LTD, and life insurance
- Paid vacation
- Paid sick time
- Paid holidays
- 401K match

**Hours**
- Mondays: 8:45 am - 5:30 pm
- Tuesdays: 8:45 am - 5:30 pm
- Wednesdays: 8:45 am - 5:30 pm
- Thursdays: 8:45 am - 5:30 pm
- Fridays: 8:45 am - 3:00 pm
- Saturdays: 9:00 am - 12:00 pm (One Saturday per month)
- Exact hours may be adjusted to accommodate patient visits, not to exceed 40 hours per week

**Educational Qualifications**
- High school diploma or equivalent
- Prefer two year college degree or certificate
- Prefer 1 - 2 years experience as a medical receptionist or similar service-oriented industry

**Preferred Personality Characteristics**
- Ability to work and adapt in a fast-paced, patient service-oriented environment
- Ability to multi-task
- Self-motivated, friendly, and polished
- Outstanding interpersonal skills and attention to detail
- Excellent verbal and written communication skills
- Excellent organizational skills
- Maintain professional conduct in all work-related situations

**Other**
- Must wear a mask in the clinic at all times
- Must have up-to-date Covid and Flu vaccines
- Fragrances are not allowed in the clinic
- Must have reliable and consistent transportation

**About the Allergy, Asthma, & Sinus Center, S.C. (AASC)**

The Allergy, Asthma & Sinus Center is a state-of-the-art allergy and asthma practice in Southeastern Wisconsin. It is an independent, physician-owned medical practice serving patients with respiratory disease. We provide telemedicine and in-office visits with physicians, in-office nurse and testing visits, and in-office injection visits. We also conduct industry-sponsored clinical trials of emerging treatments for patients with respiratory disease.

**We are an equal opportunity Employer. AASC is an Alcohol/Drug/Smoke-Free Workplace.**

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance

Healthcare setting:

- Clinic
- Medical office
- Private practice
- Telehealth

Medical specialties:

- Allergy & Immunology

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to Commute:

- Greenfield, WI (required)

Ability to Relocate:

- Greenfield, WI: Relocate before starting work (required)

Work Location: In person