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Client Success Manager

4 months ago

Canton, United States TimbukTech Inc Full time

**Why work for TimbukTech?**
- We have great clients who love working with us
- Use the best technologies available
- Have fun working with a great team
- A company where you can grow
- Start with a competitive salary
- A clear pathway for advancement
- Certifications are paid by the company
- The highest bonus structure in the market

**What Makes Us Unique?**

We are a small company who takes pride in helping businesses throughout our local communities. We strive to put the best technologies in place to help our clients succeed both today and into the future. We live our core values to help provide a high quality of service. Our clients love working with our team because they know and trust our technicians.

**Typical Responsibilities**:
Our Account Managers take ownership of clients' communications and technology needs, which means:

- Be the ‘voice’ of TimbukTech within the client’s organization
- Get to know each client and identify issues and/or growth opportunities
- Work with client to build and implement technology replacement plans
- Present solutions to clients to help them reach their goals
- Attend local community and Chamber of Commerce events

Our Account Managers are expected to work as a team to develop best practices and ensure effective communication with our clients.

**Required Skills**:

- Strong interpersonal skills and a positive attitude: Our clients call us when they're at their worst, and your colleagues may be reaching out to you for help when they're under pressure.
- Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans
- Ability to stay organized and follow through to completion, with a high level of accuracy

**Preferred Experience**:

- 2-5+ years of experience of Account Management
- Experience with CRM Software (Salesforce, HubSpot, etc.) for tracking of client communications
- Strong communication and relationship building skills.

**Pay**

Pay: Salary-Junior Account Manager - $40,00.00 Annual Starting Base Salary

Senior Account Manager
- Pay: Salary - $47,000.00 Annual Base Salary

Eligibility to Advance to Senior Account Manager Requires Following Criteria:

- Six (6) Months of Employment
- TTRO Surveys - Ten (10) surveys completed
- TBR Meetings - Refer to Company Standards
- Regular Meeting Cadance Being Followed
- Strategic Planning - Refer to Company Standards - LifeCycle Plans Up to Date
- Manager Review of Overall Job Performance

**Benefits**:

- Retirement Plan w/ Company Matching
- Medical Insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- Paid time off
- Professional development assistance
- Quarterly Bonus pay
- $1000 Sign-On Bonus