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Client Relations Coordinator

2 months ago

Canton, Ohio, United States Jobs via eFinancialCareers Full time
About Us


Relation Insurance stands as a prominent and forward-thinking organization dedicated to excellence and innovation in delivering superior solutions to our clientele.

As a significant entity in the insurance sector, we take pride in our vibrant culture, collaborative atmosphere, and relentless pursuit of success.

With a legacy of achievement and a promising future, we are in search of outstanding individuals to enhance our team and contribute to our sustained growth and success.

Position Overview


We are on the lookout for candidates who possess a strong ambition for success, a commitment to ongoing learning and development, and the capability to consistently provide exceptional outcomes for the role of Client Service Specialist.

In this position, you will be instrumental in facilitating daily client interactions.

This role presents an exciting opportunity to extend top-tier service to both internal and external clients, business partners, and vendors, while working alongside a highly skilled and diverse team.

You will have the chance to foster innovation in a dynamic and supportive setting.

Key Responsibilities
• Act as the primary administrative processor.
• Cultivate professional relationships with all clients and demonstrate a comprehensive understanding of their core business.
• Assist in managing client expectations and service commitments while anticipating their needs.
• Promptly identify and resolve basic client service challenges.
• Support account management personnel by addressing fundamental client issues in their absence.

• Represent the Relation culture to clients, visitors, and team members through professional and courteous communication.

Qualifications for Success
• High School diploma or equivalent.
• Proficient in Microsoft Office Suite.
• Quick learner with the ability to adapt to new technologies and software.
• Strong customer service aptitude with a focus on delivering exceptional service and building enduring relationships.

• Excellent communication and interpersonal skills, capable of effectively engaging with internal and external clients, business partners, and insurance carriers.

• Detail-oriented and highly organized, adept at managing multiple tasks and prioritizing effectively.
• Minimum of 2 years in account service, with preference for candidates with experience in commercial and/or personal insurance products.

• Property & Casualty license from state of domicile preferred; however, candidates must be able to obtain their insurance license within 90 days of hire.

Why Choose Relation?
• Competitive compensation.

• A safe and healthy work environment supported by a comprehensive benefits program, including family health and wellness initiatives, 401K, employee assistance programs, paid time off, paid holidays, and more.

• Opportunities for career advancement and professional development.
• Paid training and continuing education to obtain/maintain your insurance license.

Note:
The above is not an exhaustive list of the full position description.
Relation Insurance Inc.

is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This commitment applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role considers various factors in compensation decisions, including skill sets, experience, training, licensure, certifications, and other business needs.

The disclosed range estimate has not been adjusted for geographic differentials associated with the position's location.

At Relation, it is uncommon for individuals to be hired at or near the top of the range for their role, as compensation decisions depend on the specific facts and circumstances of each case.

A reasonable estimate of the current range is provided within this posting.

Additionally, you may be eligible to participate in a discretionary annual incentive program, subject to the program's governing rules, where an award, if any, depends on various factors, including individual and organizational performance.

$7.25 - $26.44

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