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Human Services Program Representative 2

2 months ago

Philadelphia County PA, United States Commonwealth of PA Full time

**THE POSITION**:
**DESCRIPTION OF WORK**:

- As a Human Services Program Representative 2, you will supervise and strategize on risk management frameworks, oversee quality teams, and spearhead system enhancements to protect the health, safety, and rights of individuals with an intellectual disability, developmental disability, or autism. Your duties will include:

- Leading and supervising program representatives
- Providing support and assistance to counties in the southeast region
- Overseeing incident, risk, and quality management in the region, including Quality Assessment & Improvement (QA&I)
- Collaborating with other offices, including the Office of Long-Term Living and Department of Health to ensure consistency in program implementation, including Community HealthChoices (CHC) and Intermediate Care Facilities (ICF) concerns
- Overseeing and addressing issues with individual data, specifically issues with Master Client Index (MCI) number duplicates and adoptions
- Overseeing customer service, complaint, and other inquiries to the office to ensure timely and appropriate response
- Acting as eligibility and level of care lead in the southeast region

Interested in learning more? Additional details regarding this position can be found in the position description.
** Work Schedule and Additional Information**:

- Full-time employment
- Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with 30-minute lunch.
- ** Telework**:You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia.
- ** Salary**:_ _**In some cases, the starting salary may be non-negotiable.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**

**Minimum Experience and Training Requirements**:

- One year as a Human Services Program Representative 1; **or**:

- Four years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; **or**:

- An equivalent combination of experience and training.

**Other Requirements**:

- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.

**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

**EXAMINATION INFORMATION**:

- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:

- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test **once** for this posting.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules apply.

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