Customer Service Representative

3 weeks ago

Palm Harbor, United States FreightCenter Inc Full time

If you're a motivated, organized, and customer-focused individual, eager to elevate your career, we're excited to connect with you Join us in shaping the future of customer service excellence at FreightCenter

**What to expect**:
**Key Responsibilities**:

- Handle a high volume of inbound/outbound calls with an emphasis on service to our clients.
- Customers need answers Be sure you can: Clarify, Research, and provide information to resolve the customer's concerns. One call resolutions
- Sometimes the client needs to hear it from someone else; Restate the issue, explore options, and implement solutions for customer satisfaction.
- Present new features to clients **when necessary** and explain the benefits.
- Properly maintain shipments by entering complete and accurate client information and updating when necessary.
- Be the liaison between our sales department and clients

**Pay: $15-$16 per hour varying on experience**

**Hours: 11 am to 8 pm, 40 hours per week**

**Job Location: Palm Harbor, On site, no remote work available**

**Requirements**:
No experience working in logistics in any way, shape, or form? No problem. Many of our top performers were brand new to the industry when they walked through our doors.
- A problem solver
- Eager to learn
- Can prioritize and perform under pressure
- Can work individually and be a team player who will help their colleagues if needed
- Can remain calm and patient with ALL customers, no matter the circumstance

**Must be open to cross-training in various job duties within the Customer Service department. Your daily assignments may vary based on departmental requirements.**

**Benefits**:

- Comprehensive Paid training program.
- **Generous Benefits**: health, dental, vision, life insurance, and a 401K program with company match.
- **Paid **holidays, **Paid **Time Off, and **Paid **Sick Days
- **Monthly bonuses for attendance, etc**:

- **Supportive Workplace**:Thrive in a positive, respectful, and encouraging work environment.
- Fun and Rewards: Participate in monthly events, incentive contests, and attendance incentives.
- Have fun in our game room. Snacks and coffee are available daily

**If you'd like to join our family, please send your resume today**

FreightCenter Inc. is an equal opportunity employer that is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status.

Work Location: One location, **Palm Harbor Florida**

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- Under 1 year

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

People with a criminal record are encouraged to apply

Application Question(s):

- What is your desired salary for this position?

Ability to Commute:

- Palm Harbor, FL 34685 (required)

Ability to Relocate:

- Palm Harbor, FL 34685: Relocate before starting work (required)

Work Location: In person

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