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Bilingual Customer Service Representative

3 months ago

Palm Harbor, United States Southeast Personnel Leasing Full time
Job DescriptionJob Description

We are looking for a Bilingual Customer Service Representative to assist our customers and sales representatives in our Holiday, FL location. Customer Service Representative responsibilities include resolving customer queries, guiding customers through procedures and responding to sales account executive requests. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ and sales representatives trust. You should also be familiar with Microsoft Office applications and Customer Relationship Management (CRM) systems .
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Answers incoming phone calls and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Researches, documents, and responds to requests, questions and issues from both clients and sales representatives
  • Provide accurate, valid and complete information by using the right methods/tools
  • Use support tickets in the Customer Relationship Management (CRM) system in accordance with procedures to track progress on activities
  • Follow up and engage with other departments on issues that require their assistance
  • Build sustainable relationships and trust with customers and sales representatives through open and interactive communication
  • Other duties as assigned to support the general purpose of the position's function

Skills

  • Bilingual (English/Spanish) speaking and writing
  • Ability to communicate well via phone and/or email
  • 1-3 years of customer service experience
  • Excellent working knowledge of Microsoft Office including Microsoft Word and Excel
  • Understanding of how CRM systems work – HubSpot experience is a plus
  • Work in fast-paced environment, attention to detail, take initiative, team player
  • Must be able to work independently and in cooperation with other employees
Company DescriptionSouthEast Personnel is the 2nd Largest, Privately owned business in Tampa Bay. SouthEast Personnel works with companies to reduce risk and liability and alleviate time consuming administrative burdens from daily routine by bundling workers’ compensation coverage, custom payroll service business insurance, employee benefits, and several other services together into one, easy to use, turn-key program. In this increasingly competitive and regulated business environment, look to SouthEast Personnel Leasing, Inc. as a way for you to operate your business more efficiently. We can help relieve much of your administrative burden and save you time and money through an array of personalized, creative services, all at exceptionally competitive rates. We've always believed in highly personal service. That's why every client is assigned their own company service representative charged with timely and proactive attention to your needs. We offer comprehensive, guidance that can assist you through complicated employee issues and our loss control department can work with you in providing a safer work place. Our company was founded in 1986 and we pride ourselves on the fact that we're still locally owned. We are headquartered in the Tampa Bay area, with representatives throughout Florida. SouthEast Personnel Leasing, Inc. is licensed with the Florida Department of Business and Professional Regulation and Lion Insurance Company, our affiliated Workers' Compensation carrier, is licensed with the Florida Office of Insurance Regulation. Lion Insurance is Rated A (Excellent) by A.M. Best Company.Company DescriptionSouthEast Personnel is the 2nd Largest, Privately owned business in Tampa Bay. SouthEast Personnel works with companies to reduce risk and liability and alleviate time consuming administrative burdens from daily routine by bundling workers’ compensation coverage, custom payroll service business insurance, employee benefits, and several other services together into one, easy to use, turn-key program. In this increasingly competitive and regulated business environment, look to SouthEast Personnel Leasing, Inc. as a way for you to operate your business more efficiently. We can help relieve much of your administrative burden and save you time and money through an array of personalized, creative services, all at exceptionally competitive rates. We've always believed in highly personal service. That's why every client is assigned their own company service representative charged with timely and proactive attention to your needs. We offer comprehensive, guidance that can assist you through complicated employee issues and our loss control department can work with you in providing a safer work place. Our company was founded in 1986 and we pride ourselves on the fact that we're still locally owned. We are headquartered in the Tampa Bay area, with representatives throughout Florida. SouthEast Personnel Leasing, Inc. is licensed with the Florida Department of Business and Professional Regulation and Lion Insurance Company, our affiliated Workers' Compensation carrier, is licensed with the Florida Office of Insurance Regulation. Lion Insurance is Rated A (Excellent) by A.M. Best Company.