We have other current jobs related to this field that you can find below
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Call Center Representative
1 month ago
Lombard, United States Elite Staffing Full timeJob DescriptionJob DescriptionCall Center Representative Bilingual PreferredBilingual Medical Customer Service/ Bilingual Medical Call Center Reps Job Duties:Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling)For inbound calls: Will answer calls from messages left and will answer questions...
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Call Center Representative
2 weeks ago
Lombard, United States Elite Staffing Full time $19Job DescriptionJob DescriptionCall Center Representative Bilingual PreferredBilingual Medical Customer Service/ Bilingual Medical Call Center Reps Job Duties:Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling)For inbound calls: Will answer calls from messages left and will answer questions...
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Lead Call Center Representative
3 weeks ago
Lombard, Illinois, United States TEKsystems Full timeTeksystems is currently seeking an experienced lead call center representative for a hybrid opportunity in Lombard, IL.Description:• Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. • Researches and troubleshoots customer inquiries related to the photo enforcement programs within the...
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Call Center Representative
3 weeks ago
Lombard, Illinois, United States TEKsystems Full timeCustomer Service Representatives NeededDescription:Job Duties:100% remote after 1-2 weeks•Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction.•Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.•Notates RedCheck system daily with...
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Call Center Representative
3 months ago
Lombard, Illinois, United States Aston Carter Full timeCustomer service representative needed for a 6 month contract-to-hire position. Job duties include: Answering incoming calls in a timely and professional manner using a polite tone and good grammar and diction.Researching and troubleshoots customer inquiries related to the photo enforcement programs within the communities.Notating RedCheck system daily with...
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Call Center Representative Bilingual Preferred
4 weeks ago
Lombard, United States Elite Staffing Company Full timeCall Center Representative Bilingual Preferred Bilingual Medical Customer Service/ Bilingual Medical Call Center Reps Job Duties: Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling) For inbound calls: Will answer calls from messages left and will answer questions from a provided script. Data...
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Call Center Representative Bilingual Preferred
2 weeks ago
Lombard, United States Elite Staffing Company Full timeCall Center Representative BilingualPreferred Bilingual Medical Customer Service/ Bilingual Medical Call Center Reps Job Duties: Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling) For inbound calls: Will answer calls from messages left and will answer questions from a provided script. Data...
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Call Center Representative
2 weeks ago
Lombard, United States TEKsystems Full timeDescription: Job Duties: Answers 70-100 incoming calls in a timely and professional manner using a polite tone and good grammar and diction. Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. Notates RedCheck system daily with accurate detailed call comments. Notifies Team Lead of escalated...
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Lombard, United States Roto-Rooter Plumbing & Water Cleanup Full timeBe the first point of contact with our customers. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems. Data entry, includin Customer Service Representative, Customer Service, Call Center, Representative, Overnight, Retail,...
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Call Center Representative
3 weeks ago
Lombard, United States TEKsystems Full timeDescription:Job Duties:•Answers 70-100 incoming calls in a timely and professional manner using a polite tone and good grammar and diction.•Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.•Notates RedCheck system daily with accurate detailed call comments.•Notifies Team Lead of...
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Call Center Representative
3 weeks ago
Lombard, Illinois, United States TEKsystems Full timeDescription: Job Duties:•Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction.•Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.•Notates RedCheck system daily with accurate detailed call comments.•Notifies Team Lead of escalated...
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Call Center Representative
4 weeks ago
Lombard, United States TEKsystems Full time*Description:* Job Duties: Answers 70-100 incoming calls in a timely and professional manner using a polite tone and good grammar and diction. Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. Notates system daily with accurate detailed call comments. Notifies Team Lead of escalated issues on a...
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Call Center Representative
2 weeks ago
Lombard, Illinois, United States TEKsystems Full timeDescription: Job Duties:•Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction.•Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.•Notates RedCheck system daily with accurate detailed call comments.•Notifies Team Lead of escalated...
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Call Center Lead
3 weeks ago
Lombard, United States TEKsystems Full timeDescription: • Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. • Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. • Notates RedCheck system daily with accurate detailed call comments. • Notifies Call Center...
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Call Center Lead
2 weeks ago
Lombard, Illinois, United States TEKsystems Full timeDescription:• Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. • Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. • Notates RedCheck system daily with accurate detailed call comments. • Notifies Call Center Manager of escalated...
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Call Center Representative
2 months ago
Lombard, Illinois, United States TEKsystems Full timeDescription:Job Duties:•Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction.•Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.•Notates system daily with accurate detailed call comments.•Notifies Team Lead of escalated issues on a...
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Call Center Lead
4 weeks ago
Lombard, Illinois, United States TEKsystems Full time:• Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. • Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. • Notates RedCheck system daily with accurate detailed call comments. • Notifies Call Center Manager of escalated issues on...
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Lombard, United States Roto-Rooter Full timeOverview Overnight Call Center Customer Service Position If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. We are hiring immediately for an...
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Lombard, United States Roto-Rooter Plumbing & Water Cleanup Full timeOverview Overnight Call Center Customer Service Position If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. We are hiring immediately for an...
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Lombard, United States Roto-Rooter Full timeOverview: Overnight Call Center Customer Service Position If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. We are hiring immediately for an...
Call Center Representative
3 months ago
At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every daybecause who doesn’t want a job they can look forward to? Come grow your career with us
- Big company with a family-owned feel - YOU are important to us, and we’ve built a culture you’ll love.
- Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work®.
- Job security - we have locations throughout the U.S. and Canada, and we’re not done growing
- Inclusion, sustainability, and reliability are at the core of our culture
- Veterans' resources available to help transitioning service members find a new rhythm.
- Dedicated to providing resources and encouragement for employee growth
**Position Summary**:Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.
**Essential Duties and Responsibilities**:
- Initiate outbound calls to potential customer leads for sales consultations and quotes
- Serve as initial point of contact for potential customer via phone
- Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
- Document and update customer interaction within customer relationship management (CRM) system
- Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
- De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
- Exceed customer service expectations by providing an outstanding experience to every potential customer
- Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
- Promote teamwork through consistency, reliability, and group cohesiveness
- Performs other duties as assigned by supervisor.
**Experience and Minimum Qualifications**:
- High School Diploma or equivalent.
- Previous experience in a dynamic call center or customer service role
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball'.
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a -roll up your sleeves
- and "today not tomorrow" mentality.
- Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
- Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
**Preferred Knowledge, Skills, Abilities or Certifications**:
- Understand and broad knowledge of financial software
- Strong mathematical skills
**Travel Requirements**:
- No travel required.
**Overtime/Additional Hours Requirements**:
- May be requested to work overtime on evenings and weekends dependent on business need.
**Physical Requirements**
- Normal Office Environment
- Indoor work in a climate-controlled environment.
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the t
