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Bilingual Patient Care Coordinator

4 months ago

Danvers, United States Vine Homecare, Inc. Full time

**Job Summary**:
**Responsibilities**:
**Coordinates and performs all scheduling functions as detailed by the scheduling policy in accordance with client needs, employee qualifications and availability.

*Fills all accepted cases and to inform and seek Team Leader’s counsel and intervention when shifts are not filled.

*Ensure all shifts are filled in order to meet patient's needs and maintain/increase revenues.

*Constantly responds to changes in caregiver work schedules as necessary, especially call-out and time off request.

*Counsels employees regarding policies and procedures and answer questions from field staffing regarding their schedules.

*Documents changes in client service hours, performance issues relating to clients, employees and every communication between the case managers, client or family member.

*Informs the administrator or office manager of any known personnel problems, client complaints and scheduling concerns that will impart overall department/agency operations.

*Receives daily reports at the beginning of each business day from the On-Call Coordinator regarding any scheduling or staffing activity occurring outside routine office hours.

*Gives daily reports at the end of each business day to the On-Call Coordinator regarding scheduling or staffing activity that differs from the supplied printed schedule.

*Conduct all business calls and interactions with proficiency, accuracy, and in a professional manner.

*Provide prompt response to client or referral source regarding department/agency services, associated fees, and availability of staff.

*Files all incoming documents timely and efficiently keeping all HIPPA information secured.

*For new referrals, call client to ascertain when and time to provide services and discuss briefly the service plan.

*Follow-up phone call to the client after services has been rendered by the worker to gauge client level of satisfaction with our service and the worker also.

*Calls answering service at the beginning of each business day and obtains any information reported outside routine office hours, communicates any pertinent information, and confirms the specific individual on call.

*Ensures receipt of appropriate paperwork including time slips and all supporting documents from field staff.

*Ensures timely verification of authorized hours of care to ensure that scheduled services have been delivered in order to expedite the billing process.

*Participates in Quality Improvement process and assists supervisor in data collection and compilation on an ongoing basis.

*Notifies the administrator of emergencies, sickness, and other imminent occurrences that may affect the client or worker caseload as quickly as possible relative to the event’s occurrence.

**Qualifications/ Requirements**:
**H**igh school diploma, equivalent GED or Associate Degree preferred)

*Fluent in Spanish and English

*Basic knowledge of Computer Skills.

*Previous scheduling experience preferred

*Ability to handle multiple tasks efficiently and timely.

*Must have good customer service skills.

*Ability to function independently and demonstrate initiative.

*Team player with an 'all hands-on deck' attitude.

*Exceptionally strong work ethic.

*Ability to work independently and meet fast paced, established deadlines

*Must be able to interact with individuals of all cultures and levels of authority

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Experience level:

- 1 year
- Under 1 year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No nights

**Education**:

- Associate (required)

**Language**:

- Fluent in Spanish & English (required)

Work Location: In person