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Help Desk Analyst
3 weeks ago
**Applicants MUST be located within 30 minutes of the job site as per SLA.**
**Responsibilities**:
- Provide technical support and troubleshooting assistance to end-users
- Respond to help desk tickets and resolve issues in a timely manner
- Install, configure, and maintain computer hardware and software
- Assist with network administration tasks, including LAN and Windows Server management
- Communicate effectively with users to understand their technical issues and provide appropriate solutions
- Document all support activities and resolutions in the help desk ticketing system
- Collaborate with other IT team members to ensure smooth operation of the help desk
**Requirements**:
- Proven experience in a help desk or technical support role
- Strong knowledge of computer hardware, software, and networking concepts
- Familiarity with Windows operating systems, Microsoft Office Suite, and TCP/IP protocols
- Ability to analyze and troubleshoot technical issues independently
- Excellent communication skills, both verbal and written
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to work well under pressure in a fast-paced environment
- Apple device support skillsets
- Knowledge of firewall configurations and security protocols is a plus
- Flexible to rotations in shift schedule
- Pay rate non-negotiable
- Must be able to regularly commute to job site in Brooklyn, NY. This role is fully in-person.
**Applicants MUST be located within 30 minutes of the job site as per SLA.**
Applicants can expect to hear back within 2-3 business days.
Pay: $21.00 - $23.00 per hour
**Benefits**:
- 401(k)
- Health insurance
- Paid time off
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
**Experience**:
- Windows: 1 year (required)
- Desktop Support: 1 year (required)
Ability to Commute:
- Brooklyn, NY (required)
Ability to Relocate:
- Brooklyn, NY: Relocate before starting work (required)
Work Location: In person
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