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Help Desk Service Technician
4 months ago
**Job Overview**:
We are seeking a skilled Field Service Technician to join our team. You will resolve computer-related issues for our clients.
Providing Tier I and Tier II Help Desk support and Systems Administration
Hours - 8:45am to 5:45pm
You will get to work with the latest technologies.
** Previous MSP experience Plus **
Qualifications:
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
**Responsibilities**:
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions
Pay: $60,000.00 - $75,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Brooklyn, NY 11230