Helpdesk Analyst

Job Title: Helpdesk

nalyst (Level 1)Pay

te: $30 per hourSchedule: M

day to Fr
- y (9:0
- m to 5:00 pm)Job
- scription: Are
- passionate a
- t technology and

customer service?
- you t

rive in a
- namic enviro
- nt where each da

ings new challenges
- opportunities to make a difference? Join our team as a Leve

Helpdesk Analyst and be

me a key player in providing top-notch technical support to our valued clients. With a competitive pay rate and a convenient weekday schedule, this role offers the perfect blend of professional growth and work-life balance. Key Responsibilities:

- *Technical Assistance:* Deliver exceptional technical support to end users, ensuring their issues are resolved efficiently and effectively.
- *Call Tracking:* Accurately maintain logs in our call tracking software for all client service requests, both proactive and reactive.
- *Phone Support:* Perform telephone support, including initial problem determination, resolution, and necessary dispatching.
- *ServiceNow Management:* Maintain and manage client accounts in ServiceNow, ensuring all information is up-to-date and accurate.
- *Remote Desktop Support:* Provide remote desktop support, using LAN-based or dial-up products to control user machines and perform remote fixes.
- *Interface Role:* Act as a crucial interface between technology groups and end users, facilitating clear and effective communication.
- *Ticket Monitoring:* Diligently monitor open tickets and follow up on closed resolutions to ensure client satisfaction. What We Offer:

- *Competitive Pay:* Enjoy a pay rate of $30 per hour.
- *Work-Life Balance:* Benefit from a consistent Monday to Friday schedule, from 9:00 am to 5:00 pm.
- *Professional Growth:* Gain valuable experience in a supportive and dynamic environment, with opportunities for advancement.
- *Team Environment:* Join a collaborative team where your contributions are valued and recognized. Qualifications:

- *Experience:* At least one (1) year of experience working in a help desk environment as a helpdesk technician/analyst.
- *Technical Skills:* Proficiency in remote desktop support and familiarity with call tracking software.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance Experience level:

- 1 year Schedule:

- 8 hour shift
- Monday to Friday Ability to Relocate:

- Brooklyn, NY 11201: Relocate before starting work (required) Work Location: In person