Help Desk

1 month ago

Brooklyn, United States Tri-Force Consulting Services, Inc. Full time
Job Description
Title: Help Desk

Duration: 5 Years

Location: Brooklyn, New York.

Note: Onsite Role.

Job Description:

  • Helpdesk Manager shall have a minimum of three (3) years of professional or technical experience in IT with a strong background in all aspects of customer service.
  • The Help Desk Manager shall be responsible for maintaining control over the work duties, schedule and performance of the Contractor project team.
Required skills:
  • Incident escalation.
  • Monitor ongoing activities of the TSC (including, but not limited to, the tracking of aging of tickets, same day closure, and other statistics).
  • Interface with FDNY personnel and high priority users/situations on an ad-hoc basis for monitoring client satisfaction.
  • Maintain and improve Service Levels.
  • Interface with BTDS management on day-to-day operations and long-term strategy.
  • ServiceNow administration (including, but not limited to, user and group administration, troubleshooting of problems and business rule development).
  • Period and ad hoc reporting through Crystal Reports.
  • Weekly analysis of TSC performance and events.
  • Develop processes and periodically update documentation of TSC operations.
  • Develop and distribute user satisfaction surveys.
  • Introduce new methods for increased productivity and decreased costs by using new business processes, tools, and applications.
  • Maintain library of common fixes of FDNY problems (including, but not limited to distributing notifications and publications to appropriate personnel, and add to knowledge base).
  • Work with FDNY in assuring that the TSC is kept current with new hardware and software (including, but not limited to, FDNY applications).

If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit.

About Us:

Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialise in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java, .NET, SharePoint, PHP, Business Intelligence (Cognos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialise in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 6 times and 4 times on Inc. 5000 fastest growing companies in the USA.

  • Help Desk Manager

    4 weeks ago

    Brooklyn, United States Priority Groups Full time

    *Job Title:* Help D k Manager *Pay Rate $50 per hour *Schedule:* nday to F - ay (9: - am to 5:00 pm) - b Description:* - you an IT pr - ssional with a p ssion for custome - ervice nd a knac - or managing - ms? We are seeki dynamic and experie - d Help Desk Manager to lead our support team and ensure top - ch service delivery. Wit a minimum of three...

  • IT Help Desk II

    2 weeks ago

    Brooklyn Park, United States Velosity Full time

    MMD Medical, a Velosity Company is searching for an IT Help Desk II to support our manufacturing facility in Brooklyn Park, MN. This role is responsible for being the first point of contact to employees for resolving technical issues with Velosity's IT services. This position plays a key role in supporting our employee productivity by providing technical...

  • IT Help Desk II

    3 weeks ago

    Brooklyn Park, United States Velosity Full time

    MMD Medical, a Velosity Company is searching for an IT Help Desk II to support our manufacturing facility in Brooklyn Park, MN. This role is responsible for being the first point of contact to employees for resolving technical issues with Velosity's IT services. This position plays a key role in supporting our employee productivity by providing technical...

  • IT Help Desk II

    3 weeks ago

    Brooklyn Park, United States Velosity Full time

    MMD Medical, a Velosity Company is searching for an IT Help Desk II to support our manufacturing facility in Brooklyn Park, MN. This role is responsible for being the first point of contact to employees for resolving technical issues with Velosity's IT services. This position plays a key role in supporting our employee productivity by providing technical...

  • Desktop Support Specialist

    1 month ago

    Brooklyn, United States HELP USA Full time

    Desktop Support Specialist Brooklyn, NY, USA Req #276 Friday, January 19, 2024 Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You’ll Do Your role as Desktop Support Specialist is key to ensuring that our users have access to systems that are up-to-date and working effectively. You’ll deliver support for problems reported to the Help...

  • Assistant Front Desk Manager

    2 months ago

    Brooklyn, United States The William Vale Full time

    Assistant Front Desk Manager Reports to: Director of Front Desk Intro The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort - we pride ourselves on...

  • US Inflation Trading Desk, Rates Trading

    4 days ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Position Summary:JP Morgan's US Inflation desk is part of one of the top Interest Rates Trading businesses on Wall Street, and we are currently looking for a qualified candidate to support the trading desk. No prior trading experience is required.Position Description:As an Analyst for the US Inflation trading Desk (US Rates Trading), you will...

  • US Inflation Trading Desk, Rates Trading

    5 days ago

    Brooklyn, United States JPMorganChase Full time

    Job Description Position Summary:JP Morgan's US Inflation desk is part of one of the top Interest Rates Trading businesses on Wall Street, and we are currently looking for a qualified candidate to support the trading desk. No prior trading experience is required.Position Description:As an Analyst for the US Inflation trading Desk (US Rates Trading), you...

  • Front Desk Representative OnCall

    1 month ago

    Brooklyn, United States Crunch Fitness Corporate Full time

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes...

  • Front Desk Representative

    2 months ago

    Brooklyn, United States Crunch Fitness Full time

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes...

  • Front Desk Supervisor

    2 months ago

    Brooklyn Park, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Floating Front Desk Scheduler

    2 months ago

    Brooklyn Center, Minnesota, United States Associated Clinic of Psychology Full time

    Position: Floating Front Desk SchedulerLocation: Brooklyn Center, MNJob Id: 1695# of Openings: 1Join Our Vibrant Team as an Engaging Front Desk Scheduler at ACP Are you ready to be a part of a dynamic and growing healthcare team? We are looking for an enthusiastic and personable Front Desk Scheduler to join our ranks at ACP. Our clinic is more than just a...

  • Floating Front Desk Scheduler

    4 weeks ago

    Brooklyn Center, United States Associated Clinic of Psychology Full time

    Position: Floating Front Desk Scheduler Location: Brooklyn Center, MN ...

  • Weekend Front Desk

    3 weeks ago

    Brooklyn, United States Antique Shop Full time

    ~ ANTIQUE STORE WEEKEND HELP NEEDED ~ This is a position starting at part-time, weekends only, with the ability to move up to a full time employee. We are looking for a person who will be a front desk greeter during our busy weekend rush. DUTIES INCLUDE: - Lifting (applicant MUST be able to lift 100 lb furniture with another person) - Website maintenance...

  • Front Desk Associate

    2 months ago

    Brooklyn, United States Blink Holdings, Inc. Full time

    Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much know...

  • Medical Front Desk HAITIAN CREOLE

    2 weeks ago

    Brooklyn, United States LaSante Health Center Full time

    Hours: 1-9 PM LaSante Health Center is seeking a Medical Front Desk Receptionist who will be responsible for greeting and assisting guests within a healthcare setting, as well as overseeing administrative duties for the medical team. This position involves scheduling patient appointments in alignment with physician availability, clarifying intake procedures...

  • Front Desk Agent

    2 months ago

    Brooklyn Park, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Associate

    3 weeks ago

    Brooklyn, United States DIGS Canine Hotel Spa & Daycare Full time

    Grooming Salon : Effective Scheduling of clients requests for dog grooming appointments. Responds to Clients questions regarding grooming services and overall DIGS services. - making our guests’ and clients’ experiences a safe and positive one every time. providing guests the ultimate in comfort and care. To give clients peace of mind and confidence in...

  • Global Credit Trading and Syndicate

    5 days ago

    Brooklyn, United States JPMorganChase Full time

    Job Description We are one of the world's largest trading firms, renowned globally for our breadth of services and unparalleled expertise. We make markets in virtually all major asset classes while engineering complex financial solutions to manage risk, enhance yield and solve clients' complex financial problems. Globally, we hold leadership...

  • Front Desk Position

    3 weeks ago

    Brooklyn, United States ALLCARE PT Full time

    **Attention: Experienced Mature Medical Receptionists In Brooklyn - Busy Physical Therapy Clinic Needs Your Help!** This position is perfect for you because you are a positive, dynamic, self-motivated, well-organized, task oriented, loyal, solution-oriented individual who loves the idea of following proven systems for office streamlined processes that...