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Guest Room Attendant

4 months ago

San Jacinto, United States Soboba Casino Full time

**Summary**

The Guest Room Attendant effectively insures proper cleanliness of all guest rooms, working tools, cleaning carts, corridors, service areas and linen closets. Guest Room Attendants ensure guests have the necessary room amenities during their stay while upholding the highest standards of customer service.

**Duties/Responsibilities**
- Ensure that all areas of the hotel are properly cleaned and ready for the guests to arrival.
- Anticipates and assesses guests’ needs and responds in a courteous and professional manner.
- Prepares rooms for guest arrival and responding to any special guest requests.
- Vacuuming and sweeping carpets and floors.
- Dust, brush, polish, and cleaning floors and vacuuming furniture.
- Dust and cleaning room decorations, appliances and structural surfaces (wall fixtures, windows, vents, base boards, pictures frames, etc.)
- Change linens, beds, replacing damaged or missing linens when needed.
- Clean showers, tubs, sinks and bathroom surfaces and items.
- Remove used guest amenities and trash.
- Replenish guest amenities and supplies.
- Inspect rooms for safety hazards and for operational conditions of equipment, and reporting condition to the proper channel, and recording room status on work assignment logs.
- Report lost and found articles following procedure.
- Report maintenance problems in the room to Housekeeping Dispatcher, assigned supervisor or manager.
- Properly maintains cleaning carts, and storage rooms.
- Provides information to guest about the hotel, facilities and other amenities.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
- Perform special projects and other responsibilities, tasks, or duties as requested.

**Performance Requirements**
- To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
- Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
- Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
- Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
- Demonstrate a desire to succeed and willingness to help others succeed.
- Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
- Demonstrate support and comply with all Safety Program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
- Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
- Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

**Education / Qualifications**
- Must be at least 21 years of age.
- High School Diploma or GED equivalent, preferred.
- Minimum six (6) months of related cleaning experience, and knowledge of cleaning supplies.
- Any combination of education, experience and training that provides the required knowledge, skills and abilities.
- Must be able to provide evidence of eligibility to work in the United States of America.

**Certificates, licenses and registration**
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.

**Soboba Casino Resort Benefits**

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

- 401k Plan
- Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
- Medical, Dental & Vision paid for the employee
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off

**Soboba Casino Resort Team member Recognition including, but not limited to**:

- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted team member meals