Client Support

1 week ago

Houston, United States Universal Processing Full time

**Are you ready to go uP?**
- We are named in Top Workplaces NYC for 2024
- We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
- We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
- We are nominated for Best ISO of the Year by ETA in 2024

**Why Should You Join Universal Processing?**
- You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
- You are passionate to serve and support our local community and their growth
- You get on-the-job training to get you familiar with the industry and the role
- You get medical, vision, and dental coverage, generous PTO, 401k
- We offer quarterly performance review for potential quarterly salary increase
- You may receive H1B sponsorship for your great performance and commitment

**Compensation**:This is a non-exempt position, with a monthly salary of $3,000 in the beginning, with the potential for salary increase based on performance.
**Role Summary**:The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

**Responsibilities**:

- Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
- Checking to ensure that appropriate changes were made to resolve clients’ problems.
- Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
- Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues.
- Providing technical assistance and support for incoming queries and issues related to terminal hardware.
- Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
- Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

**Qualifications**:

- Must be authorized to work in the US at the time of hire. We are an E-Verify employer
- Bilingual proficiency in Mandarin-Chinese is required.
- Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
- Able to actively listen to clients and interact with clients in a friendly and patient manner
- Able to take initiative to solve problem effectively
- Self-motivated to learn new systems and installation of products
- Able to accomplish tasks before deadlines and be detail-oriented
- Able to work efficiently as part of a team and as an individual
- Proficient with Excel and Word

**About uP**:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

**At Let’s Go uP, we are an equal employment opportunity employer.**

**Let's Go uP Together**

QbpBKTUO9p

  • Client Support Specialist

    1 day ago

    Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...

  • Client Support Specialist

    1 day ago

    Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...

  • Client Support Specialist

    1 week ago

    Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...

  • Client Support Specialist

    1 week ago

    Houston, United States ProSoftware Full time

    Job DescriptionJob DescriptionPosition Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as...

  • Client Support Specialist

    1 day ago

    Houston, United States ProSoftware Full time

    Position Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...

  • IT Client Support Technician

    Found in: Talent US 2 C2 - 1 week ago

    Houston, United States NOV Full time

    JOB DESCRIPTIONUnder general direction, provides all levels of end user PC support. Coordinates configuration, installation and general troubleshooting of PC hardware and software. Implements hardware and software testing. Provides customer service and basic user training to internal customers. Performs restorative and maintenance actions either remotely or...

  • CLIENT SUPPORT SPECIALIST

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Houston, TX 77020, USA, United States ProSoftware Full time

    Position Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist will...

  • Client Analyst

    1 day ago

    Houston, United States TEEMA Full time

    Job Title: Analyst, Client Services Job ID: 61217 Location: Houston, TexasOverview: Reporting to the Global IT Operations Director, this role is a member of the customer-focused Client Support/Service Desk staff and provides workstation (high performance/desktop/laptop) computing hardware (HW), productivity software (SW), operating system (OS) & peripherals...

  • Client Associate

    7 days ago

    Houston, United States UBS Full time

    United States - Texas - Business management, administration and support - Global Wealth Management **Job Reference #** - 294254BR **City** - Houston **Job Type** - Full Time **Your role** - keep management systems up-to-date with client information - educate clients on account services and capabilities - help with the preparation of reports and other...

  • Client Service Associate

    2 days ago

    Houston, United States PNC Bank Corp. Full time

    Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource. Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Perfor Client Service, Associate, Service, Support, Client Relations, Retail, Banking

  • Client Representative

    1 week ago

    Houston, United States Summit Strive Consulting Full time

    Job DescriptionJob DescriptionJob Title: Client Representative Company Overview:Join our passionate team dedicated to making a difference! We are a leading fundraising company committed to supporting non-profit organizations in achieving their missions. Our client representatives play a pivotal role in connecting donors with causes they care about,...

  • Client Relationship Lead

    1 day ago

    Houston, United States Neiman Marcus Group, Inc. Full time

    As our Client Relationship Lead you will create and support growth strategies for targeted client segments at the store level, enabling associates to cultivate relationships with clients of the Neiman Marcus brand. You will work onsite in your assign Client Relations, Relationship, Store Leader, Relations, Market Manager, Retail, Business Services, Client

  • Client Manager

    2 weeks ago

    Houston, United States Allied Universal® Full time

    Client Manager **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer...

  • Director, Client Services

    3 weeks ago

    Houston, United States Apex Health Solutions Full time

    Job DescriptionJob DescriptionRole SummaryApex is seeking an experienced client-facing leader to drive the value-based care success of our health system and health plan clients. Reporting to the Senior Vice President, Commercialization and Enterprise Transformation, the Director, Client Services is responsible for overall delivery, communication,...

  • Client Service Coordinator

    2 weeks ago

    Houston, United States Banfield Full time

    Client Service Coordinator needed for Banfield Pet Hospital in Tanglewood! Must Love Pets. SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with...

  • Client Service Coordinator

    6 days ago

    Houston, United States Banfield Full time

    Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital – Eldridge Job Description Client Service Coordinator needed for Banfield Pet Hospital in Eldridge! SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...

  • Client Service Associate

    Found in: Talent US C2 - 7 days ago

    Houston, United States Texas Capital Bank Full time

    Description Responsibilities The Client Service Associate serves a critical role in our Private Wealth Operations. Responsibilities include: Serve as the day-to-day point of contact for our clients including researching and resolving issues, initiating deposits and disbursements, and responding to other inquiries or needs. Support Private...

  • Client Account Manager

    2 days ago

    Houston, United States Pulse Staffing Full time

    Job DescriptionJob DescriptionWe are seeking a Client Account Manager to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and partner with clients, both new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve customer...

  • Client Service Representative

    1 week ago

    Houston, United States Medical Pathology Associates Full time

    Job DescriptionJob DescriptionThe Client Service Representative is responsible for establishing solid, trusted relationships with an assigned customer base of medical practices/clinics and surgery centers. This position drives the coordination of activities between various Pathology/Laboratory teams/functions to ensure client requests and issues are handled...

  • Registered Client Associate

    1 day ago

    Houston, United States Royal Bank of Canada Full time

    Job Summary Job Description What is the opportunity? Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills...