Director, Client Services

3 weeks ago

Houston, United States Apex Health Solutions Full time
Job DescriptionJob DescriptionRole Summary

Apex is seeking an experienced client-facing leader to drive the value-based care success of our health system and health plan clients. Reporting to the Senior Vice President, Commercialization and Enterprise Transformation, the Director, Client Services is responsible for overall delivery, communication, relationship development, and revenue expansion across our strategic health plan and health system accounts. This role includes the leadership and management of client services personnel.

Key role responsibilities are outlined below:

Essential Functions

The client services manager will lead and/or support the following key client services activities:
  • Executive relationship development: Develop trusted relationships with client counterparts at the manager, director, VP, and senior executive levels
  • Client account management: Proactively identify risks, issues, and opportunities, and manage accordingly
  • Client assessment delivery: For initial client discovery and business assessment, lead initial engagement by managing and performing executive stakeholder interviews, analyzing client data, and developing the comprehensive assessment deliverable that includes actionable recommendations and next steps
  • Engagement and deliverable management: Facilitate post-contract execution business process redesign, solution design and system configuration activities in order to ensure successful client launch on the ApexAscent™ platform, and manage the creation and successful completion of deliverables per the contract schedule
  • Client services team competency development: Support the development of Apex client services core competencies, develop best practices, accelerators, and templates, and nurture the growth of the Apex client services team
  • Communications lead: Act as primary and responsive communications liaison between client and Apex teams; develop and manage executive communications in terms of weekly and monthly status reports, business reviews, etc.
  • Product Roadmap: Support the development of our solution roadmap as relevant to our client needs and assist in third-party vendor relationships where applicable.

Candidate Qualifications
  • Bachelor’s degree in business, economics, healthcare administration, or related business or business IT field
  • Seven or more years of consulting, account management, customer success, or client services experience with proven ability to deliver and manage complex healthcare solutions in accounts ranging from $5M per year to $15M per year
  • Proven ability to identify strategic account expansion opportunities that both address client business challenges while leading to deep operating partnerships with clients
  • Knowledge of healthcare market, health insurance and health system business operations
  • Understanding of value-based care tenets in terms of contracting concepts, technologies supporting value-based care KPIs, and overall market trends and trajectory

Competencies

To perform the job successfully, the candidate should demonstrate the following competencies:

Verbal Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Analytical & Quantitative: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem-Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Business Acumen: Understands business implications of decisions; demonstrates foundational understanding of managed care, value-based care along with willingness to learn quickly.

Adaptability / Coachability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to succeed in unstructured environment; open to coaching and developmental feedback.

  • Director of Emergency Services RN

    1 day ago

    Houston, United States Stealth Recruiting Services Full time

    100k to 135kJob DescriptionJob DescriptionTop Client in need of Director of Emergency ServicesJob SummaryThe Director of Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency...

  • Director of Emergency Services RN

    9 hours ago

    Houston, United States Stealth Recruiting Services Full time

    100k to 135k Job DescriptionJob Description Top Client in need of Director of Emergency ServicesJob Summary The Director of Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department....

  • Director of Service Operations

    Found in: Appcast Linkedin GBL C2 - 1 day ago

    Houston, United States Hi-Peak Staffing Solutions Full time

    A Commercial Roofing, Waterproofing/ Restoration Experts that have been installing commercial and industrial roofing systems throughout the United States for the past 50 years. We have completed hundreds of new and re-roof installations. Our projects routinely exceed one hundred thousand square feet in size, with the total square footage of installed roofing...

  • Director of Service Operations

    1 day ago

    Houston, United States Hi-Peak Staffing Solutions Full time

    A Commercial Roofing, Waterproofing/ Restoration Experts that have been installing commercial and industrial roofing systems throughout the United States for the past 50 years. We have completed hundreds of new and re-roof installations. Our projects routinely exceed one hundred thousand square feet in size, with the total square footage of installed roofing...

  • Director/ Senior Director, Portfolio Tax Services

    Found in: beBee jobs US - 2 weeks ago

    Houston, Texas, United States Alvarez and Marsal Full time

    Description Director/ Senior Director, Portfolio Tax Services (PTS) Partnership EmphasisAlvarez & Marsals Portfolio Tax Services team is composed of seasoned tax professionals experienced in providing tax compliance and consulting services to portfolio companies of private equity funds. Our professionals have significant experience supporting PE-backed...

  • Director of Pricing

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    Houston, United States Buchanan Legal Professional Services Full time

    An AM leading law firm is seeking a Director of Pricing & Rates to join their team. This role offers a hybrid working arrangement and presents an exciting opportunity to lead pricing-related initiatives across the firm. Our client is committed to maximizing profitability and ensuring competitiveness in the legal services market while maintaining a high level...

  • Director of Pricing

    2 days ago

    Houston, United States Buchanan Legal Professional Services Full time

    An AM leading law firm is seeking a Director of Pricing & Rates to join their team. This role offers a hybrid working arrangement and presents an exciting opportunity to lead pricing-related initiatives across the firm. Our client is committed to maximizing profitability and ensuring competitiveness in the legal services market while maintaining a high level...

  • Account Director

    1 week ago

    Houston, United States Diverse Lynx Full time

    Role: Account Director/Client Partner - Manufacturing DomainLocation: Houston, Texas Job Type: Full Time/ContractExperience: 15 years of overall experience within Sales & Account ManagementObjective: The Account Director / Client Partner is accountable and responsible for driving portfolio growth & Customer satisfaction. Domain Expertise: Manufacturing...

  • Client Service Representative

    2 weeks ago

    Houston, United States TCE Houston Full time

    Job DescriptionJob DescriptionAt Third Coast Events, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Client Service Representative

    4 days ago

    Houston, United States TCE Houston Full time

    Job DescriptionJob DescriptionAt Third Coast Events, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Client Service Representative

    2 days ago

    Houston, United States TCE Houston Full time

    At Third Coast Events, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client...

  • CLIENT SUCCESS REPRESENTATIVE

    Found in: Careerbuilder One Red US C2 - 3 days ago

    Houston, TX 77020, USA, United States CONTACT GOVERNMENT SERVICES Full time

    Contact Government Services is seeking a Client Success Representative to support our team.The position of Client Success Representative requires knowledge and capabilities inclusive of general business sense, excellent communication skills, experience with a variety of technical communication methods, and demonstrable experience in understanding & executing...

  • Client Service Coordinator

    7 days ago

    Houston, United States Banfield Full time

    Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital – Eldridge Job Description Client Service Coordinator needed for Banfield Pet Hospital in Eldridge! SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...

  • Client Service Representive

    2 days ago

    Houston, United States VCA Animal Hospitals, Inc. Full time

    Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very serio Client Service, Service, Animal Care, Retail, Client, Animal

  • Client Service Coordinator

    2 weeks ago

    Houston, United States Banfield Full time

    Client Service Coordinator needed for Banfield Pet Hospital in Tanglewood! Must Love Pets. SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with...

  • Specialist, Client Services

    7 days ago

    Houston, United States American Bureau of Shipping (ABS) Full time

    The Client Services Specialist is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract, and program adjustments, cross-selling opportunities, and general relationship management responsibilities. **What You Will Do**: - Manage...

  • Client Service Specialist

    2 days ago

    Houston, United States Arcxis Full time

    This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The Client Service Speciali Client Service, Specialist, Customer Service, Data Entry, Manufacturing, Retail, Client

  • Client Service Associate

    2 days ago

    Houston, United States PNC Bank Corp. Full time

    Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource. Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Perfor Client Service, Associate, Service, Support, Client Relations, Retail, Banking

  • Director of Residential Services

    2 weeks ago

    Houston, United States Promises Behavioral Health, LLC Full time

    Job Description Job Description Position Summary The Director of Residential Services (DRS) provides supervision of around-the-clock Behavioral Health staff performing daily client activities in a large residential treatment facility, or for multiple smaller facilities. The DRS is responsible for oversight, monitoring, and tracking of services for clients...

  • Client Service Representative

    2 weeks ago

    Houston, United States Medical Pathology Associates Full time

    Job DescriptionJob DescriptionThe Client Service Representative is responsible for establishing solid, trusted relationships with an assigned customer base of medical practices/clinics and surgery centers. This position drives the coordination of activities between various Pathology/Laboratory teams/functions to ensure client requests and issues are handled...