Floor Manager

1 month ago


New York, United States JF Restaurants HQ Full time

JF Restaurants is seeking a dedicated Floor Manager to lead our reservations and guest relations efforts at the Times Square Edition, to ensure every guest enjoys a memorable experience.

**Position Summary**: As a Floor Manager focused on guest relations and reservations, you will be responsible for managing all aspects of reservations and guest experience within our F&B outlets. You will ensure the highest levels of hospitality and service, representing the restaurant management team in resolving any guest-related issues. Your role will also involve overseeing the reservations platform, guest profiles, VIP clientele, and help maximizing seating.

**Key Responsibilities include, but not limited to**:

- Oversee and manage large party reservations and Resy systems.
- Train and supervise hourly reservations and host teams.
- Assist in recruiting, hiring, and scheduling staff.
- Ensure VIPs and special guests receive personalized services.
- Provide upscale service experiences and resolve guest complaints promptly.
- Actively manage the floor during peak service times.
- Lead daily reservations meetings and attend operations meetings.
- Maintain strong relationships with departmental leaders and concierge teams.
- Collaborate with the Events Department and communicate with the hotel events team.
- Monitor guest feedback and suggest improvements.
- Produce regular performance reports and summarize nightly guest reports for executive management.

**Qualifications**:

- Certification in NYC Food Protection License required.
- Proven experience in guest relations and reservations management.
- Strong knowledge of Resy and other reservation systems.
- Exceptional organizational and leadership skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Detail-oriented with a focus on providing exceptional guest experiences.
- John Fraser Restaurants is proud to be an Equal Opportunity Employer. _More detail about JF Restaurants HQ part of JF Restaurants


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