Receptionist/scheduler

3 weeks ago

Philadelphia, United States Project Home Full time

**Job Summary**:
The Receptionist/Scheduler has the primary responsibility of managing the providers' appointment schedule and registering patients using the practice management system.

**Essential Duties and Responsibilities**:

- Answer incoming calls as they are presented.
- Greet patients, register, check in, schedule and answer patient questions. Update the patient management system when needed to indicate a patient has arrived or is scheduled.
- As a front desk team member, the receptionist/scheduler plays an essential role in helping the practice maintain Patient Centered Medical Home standards.
- Schedule Medical Assistant visits in accordance with SKWC processes.
- Ensure all patients have accepted insurance or are uninsured.
- Confirm and record accurate patient information including insurance, address, apartment number and phone number (s).
- Schedule appropriate patients with Benefits Counselor.
- Assist in the scheduling of appointments with providers at Project HOME Healthcare Services (PHHS) locations and other agencies.
- Perform confirmation calls for patient appointments.
- Prepare daily mailings that are given to the Front Office by the clinical team.
- Maintain patients' and visitors' privacy and confidentiality.? Treat all (staff, patients, and guests) with courtesy and respect.
- The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time. _

**Minimum Education and Experience Requirements**:
**Minimum Qualifications**:

- A high school diploma or GED.
- Ability to perform World Class Customer Service.
- Proficiency in Microsoft Office.
- Excellent written and verbal communication skills.
- Excellent telephone manners and ability to deliver World Class Customer Service.
- Prior experience using a Practice Management System (Nextgen or other).
- One-year related work experience, preferably in a medical office setting.

**Preferred Qualifications**:

- Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful.
- Bilingual (Spanish/English) preferred.

**Physical requirements**:
Sedentary work that primarily involves sitting/ standing.

**Benefits**:
Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

**_ At Project HOME we are committed to equal employment opportunity and advancement regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or gender expression or Veteran status. All offers of employment are contingent on successful completion of a drug screen and background checks._

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