Customer Service Representative

2 weeks ago

New York, United States Blossom & Ivory Full time

**Join Our Team as a Customer Service Representative at Blossom & Ivory**

**Location**: New York City

**About Us**:
Blossom & Ivory is an upscale fashion and lifestyle brand dedicated to providing our customers with exceptional products and unparalleled service. Located in the vibrant heart of New York City, our store offers a curated selection of fashion-forward apparel, luxurious home decor, and unique lifestyle pieces. We strive to create a shopping experience that reflects our commitment to elegance, quality, and customer satisfaction.

**Position Overview**:
Are you a friendly, detail-oriented individual with a passion for helping others? We are seeking a dedicated Customer Service Representative to join our team at Blossom & Ivory in New York City. In this role, you will be the first point of contact for our customers, ensuring they receive the highest level of service and support.

**Responsibilities**:

- Greet customers warmly and assist with their inquiries, ensuring a positive and welcoming experience.
- Provide knowledgeable and personalized assistance to customers, helping them find the perfect products to meet their needs.
- Handle customer complaints and concerns with empathy and efficiency, striving to resolve issues promptly and satisfactorily.
- Process transactions accurately and efficiently, maintaining a high level of attention to detail.
- Maintain a clean and organized work area, ensuring the store is visually appealing at all times.
- Collaborate with team members to achieve sales goals and support store operations.
- Stay informed about our products and promotions, providing customers with up-to-date information.

**Qualifications**:

- Previous experience in a customer service role, preferably in a retail environment, is a plus.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong problem-solving abilities and a proactive approach to resolving customer issues.
- High level of attention to detail and accuracy, especially when handling transactions.
- Ability to multitask and thrive in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on the needs of the business.

**Benefits**:

- Competitive hourly wage with opportunities for performance-based bonuses.
- Employee discounts on our curated selection of fashion, home decor, and lifestyle products.
- Ongoing training and development opportunities to enhance your skills and advance your career within the company.
- A supportive and inclusive work environment that values diversity, creativity, and collaboration.

**How to Apply**:

- At Blossom & Ivory, every interaction is an opportunity to inspire and be inspired._

Pay: $22.00 - $24.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance

Experience level:

- Under 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- New York, NY 10012 (preferred)

Work Location: In person

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