Customer Service Representative

4 weeks ago

New York, United States MARKET VALUE INC Full time
Job DescriptionJob DescriptionWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The Customer Service Representative will be the first point of contact for our customers, providing friendly and efficient assistance to address inquiries, resolve issues, and ensure a positive experience. This role offers an exciting opportunity to make a difference in our customers' lives and contribute to the success of our company.


Responsibilities:

  • Greet customers warmly and professionally in person
  • Listen attentively to customers' inquiries, concerns, and feedback, demonstrating empathy and understanding.
  • Provide accurate and timely information to customers regarding products, services, pricing, and policies.
  • Assist customers with placing orders, processing returns or exchanges, and resolving billing discrepancies.
  • Troubleshoot technical issues and provide step-by-step guidance to help customers resolve problems.
  • Follow up with customers to ensure their satisfaction and address any outstanding issues or concerns.
  • Document customer interactions and transactions accurately in the company's CRM system.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to advocate for customers and drive improvements in products and services.
  • Stay up-to-date on company policies, procedures, and industry trends to provide informed assistance to customers.

Qualifications:

  • Previous experience in customer service, retail, hospitality, or a related field preferred.
  • Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
  • Strong problem-solving abilities and the ability to think quickly on your feet to address customer needs effectively.
  • Empathetic and patient attitude, with a genuine desire to help others and exceed customer expectations.
  • Ability to work in a fast-paced environment and multitask effectively while maintaining a positive attitude.
  • Tech-savvy with proficiency in using computers and various software applications.
  • Flexibility to work evenings, weekends, and holidays as needed.


Join our team and become part of a culture where every interaction is an opportunity to make a difference in our customers' lives. If you're passionate about providing exceptional service and ready to embark on a rewarding career, we want to hear from you Apply now to join us as a Customer Service Representative and start making a difference today

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