Customer Service Representative

4 weeks ago

New York, United States De Nora Full time

SUMMARY The Customer Service Representative is primarily responsible for providing all processing and tracking of customer orders and complaints from start to finish. The Customer Service Representative 3 may be asked to assist the supervisor with daily tasks and team oversight as well as to provide assistance to team members and take a leadership role within the group.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Responds to customer inquiries by phone or in person and receives orders. May handle escalated calls and use the proper tools to maintain customer satisfaction

Mentors new hires and assists supervisor in conducting training to call center staff

Takes, prepares, tracks, and expedites customer orders

Fills out necessary paperwork associated with each transaction

Responsible for resolving customer complaints

Routes complaints of service failures to designated departments for investigation

Process and reviews status of new and existing orders requested by customers

Inputs information regarding inspections and payments

Generates reports as needed

Research payment and deposit history as needed

Responsible for special projects as requested

Prepares and maintains correspondences with customers

Assists in training new customer service representatives

Maintains customer information database by updating customer information when required

May be responsible for basic accounting responsibilities

Understands and adheres to all company health and safety procedures as they relate to essential job functions

QUALIFICATIONS · Must have strong intra-personal skills with a positive attitude · Good phone and customer service skills · Good attention to detail · Good follow-up skills · Proficient use of computers · Customer service/call center experience preferred

EDUCATION and/or EXPERIENCE High school diploma or equivalent and 5 years experience in Customer Service or an equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS None

PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

  • Customer Service Representative

    3 weeks ago

    New York, United States Techvalens Software Full time $22 - $25

    A Customer Service Representative plays a crucial role in ensuring customer satisfaction and promoting product loyalty. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. Customer Service Representatives act as the frontline of communication between the company and its...

  • Customer Service Representative

    2 weeks ago

    New York, United States Techvalens Software Full time

    A Customer Service Representative plays a crucial role in ensuring customer satisfaction and promoting product loyalty. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. Customer Service Representatives act as the frontline of communication between the company and its...

  • Customer Service Representative

    3 weeks ago

    New York, United States Techvalens Software Full time $22 - $25

    A Customer Service Representative plays a crucial role in ensuring customer satisfaction and promoting product loyalty. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. Customer Service Representatives act as the frontline of communication between the company and its...

  • Single Business Office, Customer Service Representative

    2 weeks ago

    New York, United States Catholic Health Service Full time

    **Single Business Office, Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** PFS **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6035557 Catholic Health is an integrated health care delivery system with some of the region's finest...

  • Customer Service Representative

    2 weeks ago

    New York, United States Liberty Management Full time

    Job DescriptionJob DescriptionLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will:Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packagesBecome an expert on the program by...

  • Customer Service Representative

    2 weeks ago

    New York, United States Liberty Management Full time

    Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...

  • Customer Service Representative

    1 day ago

    New York, United States Liberty Management Full time

    Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...

  • Customer Service Representative

    3 weeks ago

    New York, United States New York Computer Help Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a part time position that will require 1-2...

  • Insurance Follow-up

    4 weeks ago

    New York, United States Catholic Health Service Full time

    **Insurance Follow-up & Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** Billing/Follow up **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6041619 Under the direction of the Physician Revenue Realization Manager, the Insurance...

  • Insurance Follow-up

    1 week ago

    New York, United States Catholic Health Service Full time

    **Insurance Follow-up & Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** Billing/Follow up **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6041619 Under the direction of the Physician Revenue Realization Manager, the Insurance...

  • Customer Service Representative

    3 weeks ago

    New York, United States Chobani Full time

    **Customer Service Representative** **Location:** Remote, NY **Summary** The Customer Service Representative engaging with our customers buyers as the first line of support for receiving and entering customer orders. Through email and phone calls, the customer service representative interfaces with our customers and sales teams to confirm order receipt,...

  • Customer Service Representative

    2 weeks ago

    New York, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionCustomer Services Representative | Weekly payImmediate Start with Training Provided from Day 1Location: New York, On-siteOur client's company is experiencing growth and therefore, they are seeking a Customer Service Representative for their New York-based team. The ideal candidate should have a pleasing personality, be...

  • Customer Service Representative

    1 week ago

    New York, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionCustomer Services Representative | Weekly payImmediate Start with Training Provided from Day 1Location: New York, On-siteOur client's company is experiencing growth and therefore, they are seeking a Customer Service Representative for their New York-based team. The ideal candidate should have a pleasing personality, be...

  • Customer Service Representative

    9 hours ago

    New York, United States Frattellos Ristorante & Pizzeria Full time

    **Overview**: **We are seeking a Customer Service Representative to join our team. Our Client, a fast-growing restaurant is looking to hire an experienced and competent Customer Representative. Responsibilities include greeting and serving customers, taking orders, providing detailed information on menus, multi-tasking various front-of-the-house duties,...

  • Customer Service Representative

    4 weeks ago

    New York, United States The Penguin Full time

    ** Customer Service Representative** ** The Penguin Group - Monsey, NY** A commercial kitchen supply company is seeking an efficient and friendly customer service representative. Great Environment. **Compensation** 60K **Job #** 1123

  • Customer Service Representative

    1 week ago

    New York, United States The Penguin Full time

    ** Customer Service Representative** ** The Penguin Group - Monsey, NY** A commercial kitchen supply company is seeking an efficient and friendly customer service representative. Great Environment. **Compensation** 60K **Job #** 1123

  • Customer Service Representative

    3 weeks ago

    New York, United States ADVATIX - Advanced Supply Chain and Logistics Full time

    Customer Service RepresentativeRole SummaryWe are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can interact with new customers while...

  • Customer Service Representative

    4 weeks ago

    New York, United States Advatix, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeRole SummaryWe are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can...

  • Customer Service Representative

    1 week ago

    New York, United States Advatix, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeRole SummaryWe are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can...

  • Customer Service Representative

    4 weeks ago

    New York, United States ADVATIX - Advanced Supply Chain and Logistics Full time

    Customer Service RepresentativeRole SummaryWe are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can interact with new customers while...