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Billing Specialist Technician

5 months ago

Phoenix, United States Sanctuary Recovery Centers Full time

**Purpose**: Sanctuary Recovery Centers aspires to outline specific job functions and roles to eliminate ambiguity within the organization.

**Position Summary**:
As a billing specialist, the primary focus is to ensure that insurance companies and Sanctuary facilities keep accurate records. The billing specialist works closely with insurance companies, clients, and/or Sanctuary personnel to create invoices and check calculations on billing statements so there are no errors in payment procedures.

**Position Qualifications**:

- High School Diploma or GED
- Experience working in a mental health institution or treatment center
- Ability to treat patients with dignity and empathy
- Acute observation skills
- Computer literacy
- Strong communication, including writing, speaking, and active listening
- Great customer service skills, including interpersonal conversation& patience
- Good problem-solving and critical thinking skills
- In-depth knowledge of industry best practices
- Basic math, bookkeeping, and accounting skills
- Organization, time management, and prioritization abilities
- Ability to be discreet and maintain the security of patient or customer information
- Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner
- Understanding of industry-specific policies, such as HIPAA regulations for healthcare

**Position Duties**:

- Searching each financial statement for any payment inconsistencies or errors
- Collaborating with clients, third-party institutions, and other team members to resolve billing inconsistencies and errors
- Creating invoices and billing materials to be sent directly to a customer or patient
- Inputting payment history, upcoming payment information, or other financial data into an individual account
- Finding financial solutions for patients or customers who may need payment assistance
- Informing patients or customers of any missed or upcoming payment deadlines
- Calculating and tracking various company financial statements
- Translating medical code if working in a medical setting
- Following all facility rules and guidelines and ensuring clients are in alignment with outlined policies covered in client handbook
- Carrying out all required administrative tasks.
- Always maintaining strict patient confidentiality.

**Applicability**: This policy applies to all Sanctuary Recovery Centers personnel and residents.