Accounts Receivable Specialist I

2 weeks ago

Sacramento, United States WESTERN HEALTH ADVANTAGE Full time

The Accounts Receivable Specialist I is responsible for maintaining the accuracy of Western Health Advantage’s accounts receivable. This includes maintenance over account balances, payments, reconciliations, etc. The Accounts Receivable Specialist II provides customer service regarding billing and premium related questions or concerns and assists in educating brokers, large groups, and individual account holders of any company or plan changes that directly affect their account(s). The Accounts Receivable Specialist II is responsible for maintaining assigned Large Group accounts and keeping them up-to-date and building relationships with groups and brokers.

Representative Duties:

- Ensure company accounts receivable balances are accurate and current at all times.
- Assist callers with credit card or e-check payments.
- Educate callers on all billing and payment tools available to them.
- Keep apprised of any updates related to payment options.
- Process incoming checks, log and post in Facets Application Software, and forward to lockbox.
- Manually post daily errors from lockbox receipts in Facets Application Software.
- Review lockbox receipts for correspondence, and forward as necessary.
- Process incoming paperless billing option updates in Facets Application Software.
- Process electronic funds transfer (EFT) forms as received.
- Process Advanced Premium Tax Credit (APTC) Subgroup Change Reports as received.
- Create and maintain various billing reports, and update Facets as required.
- Process returned mail.
- Perform monthly group account reconciliations.
- Responsible for processing a minimum of one large group reconciliation within assigned groups.
- Maintain, balance, and post all e-Bill payments formats, including credit card, e-check, NIC, Inc. transactions, and automated clearing house (ACH) and wire transactions, into Facets

Application Software.
- Assist Accounts Receivable Specialist III in processing refunds and other billing functions as needed.
- Assist with billing disputes from Wells Fargo.
- Perform daily cash balancing and ACH postings.
- Act as first point of contact for all online billing registration and access questions and/or issues.
- Answer accounts receivable questions in regards to accounts receivable company policies and procedures.
- Handle complex billing questions such as account reconciliation per the request of client.
- Assist with collection inquiries such as sorting payment plans, mail payment arrangement letters, etc.
- Assist with write-off processing or uncollected amounts to be sent to third party collections agencies.

Qualifications:

- High School Diploma.
- 2 years’ experience in billing, accounts receivable, accounts payable, or a similar field— specifically working with basic reconciliation, tie-outs, and customer service support.
- 10-key with speed and accuracy.
- Experience working with Facets Application Software is a plus.
- Previous experience working in the health care industry, preferably HMO, is a plus.
- Intermediate computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc. specifically the ability to create formulas and graphs in

Excel and import them into Word documents.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Pay: From $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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