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Automotive Service Advisor

4 months ago

Chandler, United States AAA Northern California, Nevada & Utah Full time

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

**Why Work For Us?**
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more
- Paid Holidays (9)
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program

**Additional Details: Guaranteed base pay + generous commission plan**

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

**Essential Duties**
- Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
- Accurately document repairs, diagnostic and maintenance work into shop management system
- Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
- Sources and estimates all needed parts for repairs to customer vehicles
- Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
- Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
- Performs mínimal record keeping and other administrative functions required to support the business
- Note: May require travel to different locations on an as needed basis

**Knowledge/Skills/Abilities**
- Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
- Effective organization, interpersonal and negotiation skills
- Ability to work scheduled hours as necessitated by business need
- Strong Member service focus
- Automotive/mechanical background
- Ability to drive vehicles equipped with manual transmission
- Knowledge of equipment/tool operation and diagnostic/repair procedures

**Education & Experience / Licenses & Certification**
- Valid driver license and acceptable driving record
- High School Diploma or equivalent certification (GED)
- 3-5 years industry experience in auto repair
- Automotive Service Excellence certification desired

**Work Environment/Physical Requirements**
- Ability to lift and or carry up to 40lbs
- Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

LI-JM1
MCC_RX

Pay: $49,440.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance

Shift:

- 8 hour shift

Ability to Relocate:

- Chandler, AZ 85225: Relocate before starting work (required)

Work Location: In person