Customer Support Specialist

1 month ago


Rocky Hill, United States X2logics Full time

**Duration: 9 Months**:

- **Location: Rocky Hill, CT 06067**

**Qualifications**:

- Bachelor’s Degree in technical field or College Degree in Trades.
- Technical or mechanical aptitude/Hands-on experience preferred.
- Strong oral and written communication skills are essential.
- Strong customer related communications and interpersonal skills necessary.
- Proficient at navigating Microsoft Office and web-based programs.
- Good home internet connection.
- French language an asset

**Responsibilities**:

- This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesive’s products and solutions through our technical helpline.
- This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world.
- Will work remotely but in person (onsite) for trainings.

**Comments/Special Instructions**
- The role will be hybrid with AT LEAST one day in the Rocky Hill office per week (usually Tuesdays but this can vary per week).
- Some weeks more days in the office may be required, or a specific day may be required.

**Job Type**: Contract

Pay: $29.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- Office
- Remote

Application Question(s):

- List a time when you are available for a brief call to discuss this further with our recruiter.
- This position is one day on site, will you be comfortable with that?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: Remote



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