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Customer Service

4 months ago

Rocky Hill, United States TekwissenGroup Full time

This position requires a high energy level with a focus toward customers and a strong desire to succeed.
- Good organizational skills, attention to detail and excellent communication skills are required.
- Scheduling general service calls, preparing and invoicing service calls.
- Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

**Duties**:

- Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities.
- Regular contact of customer to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
- Validate and perform invoicing transactions for service calls in ACE daily.
- Completed service calls to be invoiced within 48 hours.
- Maintain confidentiality of customer and employer information at all times.
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

**Job Types**: Full-time, Contract

Pay: $27.00 - $29.00 per hour

Work Location: In person