Technical Support Specialist II- Rocky Hill
2 weeks ago
An employer is looking for a Technical Support Specialist II in Rocky Hill, CT. The primary responsibility of this person is to provide onsite support for the devices supported by corporate infrastructure teams with a strong customer service attitude. Overall, this position will do a wide array of tasks including technical support, as well as serve as the liaison between Corporate IT, managed service technical teams, and the customer. Additionally, they will provide telephone and mobile phone support, including voicemail and account administration and deployment/replacement of equipment. They will be responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. This position requires someone to be onsite Mon-Fri 8AM to 5PM and may require after hour and around-the-clock support for emergency support calls when needed.
Experience supporting and managing remote sites
Any certifications
Project Management experience as it relates to Desktop Support
5+ years of experience associated with end user technology support and IT related environments
3+ years of customer service experience in Computer Technology
Proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must be available to work 8AM-5PM Mon-Fri and be available for on-call support as needed
Experience working with a ticketing system
Must have HS Diploma
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