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Billing Specialist

4 months ago

Phoenix, United States Open Tech Alliance Full time

**Key Responsibilities**:

- Create and issue complete and accurate invoices to customers in a timely manner.
- Utilize NetSuite and VersaPay for tracking and data entry of product data, orders, and customer information.
- Perform reconciliations of customer accounts and correct any discrepancies and misapplied payments.
- Issue refunds and credits to customers, and other adjustments as needed.
- Maintain customer database in NetSuite, VersaPay, and the CRM (Microsoft D365), ensuring accurate and up-to-date information.
- Review terminations and changes of ownership to ensure accurate billing and timely collections of trade receivables.
- Assist with customer-related tasks/projects as assigned by the supervisor.
- Adhere to high data entry accuracy standards and demonstrate excellent customer service skills.

**Additional Responsibilities - **The Billing Specialist and Accounts Receivable roles are closely connected and have some overlapping responsibilities. These tasks below are the primary responsibility of the Accounts Receivable Analyst role but will require collaboration between the two roles to accomplish goals.
- Assist customers with managing auto-payments.
- Analyze overdue customer balances using the accounts receivable aging detail, summaries, NetSuite, and VersaPay.
- Diagnose and document cause for past due balances and any issues to form a plan for timely collection.
- Meet periodically with the receivables/collections team and Accounting Manager to discuss aged balances.

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Phoenix, AZ 85029: Relocate before starting work (required)

Work Location: In person